You will receive vouchers from us as part of certain promotions or events. hvv switch vouchers cannot be purchased.
FAQ
The City of Hamburg’s social discount can be applied for retroactively for a maximum of 3 months for the hvv Deutschlandticket on a chip card and the hvv Jobticket in the Wallet. The Hamburg social discount cannot be applied retroactively to a ticket in the hvv switch app.
You have the option of reserving or booking several trips at different times. It is not possible to book several shuttles for one trip at the same time.
No. If you already have a StadtRAD account with a Standard or Germany Ticket plan and use the same email address in the hvv switch app, you do not have to pay the annual fee twice.
Please note: You cannot change your email address in the hvv switch app. However, you can change your email address in your StadtRAD account.
Please check whether you have entered your login data correctly (e.g. spaces in the email address). If the error message persists or you encounter other problems with the initial registration, please contact Bonvoyo@deutschebahn.com">Bonvoyo@deutschebahn.com.
You can of course use the hvv switch app to its full extent, even if you reject tracking. There are no disadvantages.
Yes, if you want to park the cambio car in a paid parking lot during your period of use. If you return the cambio car to a station or hvv switch point, a ticket is of course not required.
If this is necessary for the respective station, there is a long-term parking card in the car. You can find more information on this in the respective station description.
No, your bike is not automatically insured. hvv switch and Kienzler Stadtmobiliar GmbH are not liable for stolen items or other damage to your bike. Please read the general terms and conditions of Kienzler Stadtmobiliar GmbH.
Yes, that's not a problem. You can restart your driver's license validation at any time if you have not successfully completed it before.
You can view and edit your so-called master data at any time, simply by going to your account in the hvv switch app. If you have questions about other personal data, please contact hvv switch customer service.