Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.

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FAQ

In principle, yes you can. You can select a starting point or destination that’s up to one kilometre outside the MOIA service region. Your walk to the pick-up point or from the drop-off point to your destination will then simply be extended accordingly.

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FAQ

This shouldn’t normally happen. But sometimes, especially during rush hour or busy traffic times, all MOIA shuttles might be fully occupied at any given time. We would ask in such exceptional cases that you be patient for a moment and then try again.

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FAQ

The drivers will take you to the specific destination you requested. MOIA shuttles cannot stop for passengers. Disembarking earlier than planned isn’t possible in the majority of cases. This is because this would make it impossible to create routes for the MOIA shuttles.

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If this happens we recommend you register again and create a new account. Please take care to spell your e-mail address correctly.

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FAQ

Unfortunately not. It’s not possible to reverse a cancellation once it’s been implemented. In such cases you’ll have to restart the booking process again.

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FAQ

Unfortunately not. Partner offers are only valid when redeemed directly with the relevant partners. They cannot be used in the hvv switch app.

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Buying the first hvv ticket you enter into a contract with the HOCHBAHN regarding to the hvv switch services. By activating a service of one of our partners, you enter into a contract with the relevant partner as well.

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FAQ

If you’ve found something in one of the vehicles, you can hand it in to the driver, to the central lost property office or to one of the hvv service points. You can find your nearest hvv service point here.

Items found in a MOIA shuttle vehicle should be handed in directly to the shuttle driver or to the central lost property office.

If you find any items in a SIXT share, Free2move or MILES vehicle, you can place them in the glove compartment or the boot and then inform the relevant customer service.

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FAQ

No, unfortunately not. MOIA only allows you to travel to one destination at a time. Multiple destinations would make it impossible for MOIA to bring different users together who are travelling in the same direction.

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