FAQ
Refuel

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

MILES has adapted the refueling process for cars with internal combustion engines. The cars are now "refueled" via the digital route. For this reason, you will no longer find physical fuel cards in the cars.

Digital refueling is not yet possible at hvv switch. We are already working at full speed on the integration of the new digital function.

If your rental cannot be terminated due to a low fuel level (less than 5%), please contact MILES customer service directly at (030) 8379-5103.