FAQ
Refuel

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

Unfortunately, we are not yet able to offer you a refueling or charging function for Free2move vehicles within the app.

Charging

You can charge the Free2move e-cars with the charging card in the car. You can find out exactly how to do this here.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs must be paid privately. Send the receipts to hallo@free2move.com after the journey, stating the booking number, license plate number and account details. After successful verification, the fuel costs will be reimbursed by Free2move. However, the check may take some time - please be patient.

Important for you to know: Charging and refueling cars at hvv switch is not incentivized by e.g. free minutes or credits or similar.

Both the fuel, charging and cambio pin are displayed in the app and can be called up permanently during the active rental, if required.
You set up the hvv switch pin yourself when you registered and should therefore know it. It is required, among other things, to confirm bookings and cancelations.
The fuel pin is required to legitimize the payment process by credit card at the petrol station.
The charging pin is required to open the corresponding charging station with the charging card.
And last but not least: Entering the Cambio pin into the on-board computer of a Cambio car is required to release the ignition key.

You will find the fuel card in the logbook. The PIN for the fuel card is displayed in the app.
Please refuel at the specified petrol station chains, including ARAL, BP, Shell or UTA. The fuel cards are valid throughout Europe.

The tank should be more than a quarter full on return, otherwise you may incur additional costs.

Refueling and charging cambio cars is very easy with a fuel or charging card.

Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.

Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.