Refuel | hvv switch | hvv switch

FAQ
Refuel

FAQ

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

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FAQ

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

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FAQ

Unfortunately, we are not yet able to offer you a refueling or charging function for SHARE NOW vehicles within the app.

Charging

You can charge the SHARE NOW e-cars with the charging card in the car. You can find out exactly how to do this here.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs must be paid privately. Send the receipts to hallo@share-now.com after the journey, stating the booking number, license plate number and account details. After successful verification, the fuel costs will be reimbursed by SHRE NOW. However, the check may take some time - please be patient.

Important for you to know: Charging and refueling cars at hvv switch is not incentivized by e.g. free minutes or credits or similar.

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