FAQ

Vouchers in the hvv switch app cannot be used for the hvv DeutschlandTicket. We are not permitted to offer discounts on the hvv DeutschlandTicket. 

You can easily add the promo code in two steps:

1. Open the hvv switch app and tap “Profile” > “Vouchers” in the menu bar
2. Tap “Enter voucher code”
3. Enter your voucher code in the input field and confirm by tapping “Confirm code”

Your voucher will now appear under “Vouchers.”

You can find the network and fare plans in the hvv switch app in the menu at the bottom of the page under “More” --> “Network and fare plans.”

You will receive the QR code after booking your parking space and/or locker. Open your active booking on the start page of the app. This will take you to your booking details and your QR code. The code to open the collective garage and to open your locker are different QR codes, which you can find in the respective details of your parking space or locker booking.

No. If you use the same email address for StadtRAD and hvv switch, your existing StadtRAD membership will be automatically recognized upon activation. You will not be charged the annual fee twice.

Please check before activation to make sure the same email address is on file for both accounts. If not, update the email address in your StadtRAD account: StadtRAD Hamburg app > Profile > Personal Information > Email.

Important: The email address in the hvv switch app cannot be changed. It is therefore not possible to link it to an existing StadtRAD account at a later time.

Unfortunately not. It’s not possible to reverse a cancellation once it’s been implemented. In such cases you’ll have to restart the booking process again.

The City of Hamburg’s social discount can be applied for retroactively for a maximum of 3 months for the hvv Deutschlandticket on a chip card and the hvv Jobticket in the Wallet. The Hamburg social discount cannot be applied retroactively to a ticket in the hvv switch app.

If you have been selected to take part in the test operation of the autonomous shuttles, you will receive an e-mail from us with a one-time redeemable access code.

You can find the application form for participation in the test operation here.

How to activate the function:

• In the hvv switch app, click on “More” (three dots) in the bottom right corner of the menu bar and then open the beta features.
• Select the “Autonomous shuttles” entry.
• Enter your access code there and follow the instructions for activation.

This shouldn’t normally happen. But sometimes, especially during rush hour or busy traffic times, all MOIA shuttles might be fully occupied at any given time. We would ask in such exceptional cases that you be patient for a moment and then try again.

When entering your driving license data, please make sure that you enter the issue date of your driving license category and not the issue date of the driving license. On plastic driving licenses (DE), the issue date of driving license category B is entered in field 10 on the back. On paper driving licenses, there is only one date (date of issue), which is then also the date of issue.