FAQ
hvv switch

hvv switch [internal link: hvv switch app] gives you access to both hvv connections and new mobility services such as MOIA in one single app. Opening up more options for you when travelling through the hvv region. In the long run, we aim to offer as many transport services in Hamburg as possible, all in this one app.

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hvv switch has launched with the MOIA shuttle service and a selected range of hvv tickets. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.

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You can download and register for hvv switch free of charge. There’s no basic fee. You only pay for what you actually book or purchase when using our app.

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Yes, exactly. It’s only possible to avail of any offers using the hvv switch app. Of course, you are also free to use our partner’s apps, such as the MOIA app. But you’ll only be able to benefit from the combined offer of hvv and our respective partners when using our app.

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Not yet, unfortunately. But we’re working on improving the app all the time.

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Unfortunately not. The 7 percent discount only applies to hvv tickets purchased using the app and doesn’t include the services of other hvv switch partners.

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Unfortunately not. There aren’t any special rates for hvv subscription holders in the hvv switch app.

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The hvv switch app makes it fast and simple to request a new confirmation e-mail be sent to validate your e-mail address. But only prior to the moment in which you confirm your e-mail address. Once you’ve confirmed it, this option will no longer be available in your account.

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When you register with hvv switch, you create a new account that you can use alongside your existing account. The two accounts are independent of each other and can only be used to book services with the respective provider. With hvv switch, you have the advantage that your account offers standard access to several providers on one platform.

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Unfortunately not. The hvv switch app can only be used for the region in which hvv operates, and for the mobility partners also operating within this region.

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