FAQ
SIXT Share

Currently, users of SIXT share, MILES, cambio and Free2move can use the charging stations.

SIXT share, Free2move & cambio

• Unlock the connection with the charging card from the car. Depending on the provider's vehicle model, you will find the charging card in the car's center console, in the glove compartment or under the windscreen, or in the respective logbook for cambio cars.
• Then hold the card up to the reader at the charging station to activate it.
• Check which charging station you are standing in front of. Some charging points already have a cable. If there is no cable, use the cable from the trunk.
• Now connect the cable to the charging port and the car.
• After a successful connection, a corresponding message appears on the display of the charging station. Don't forget to put the charging card back in its place in the car and you're done!

MILES

You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.

Charging at the standard charging station (with its own cable in the trunk):

• First connect the cable to the car.
• In the next step, confirm whether the charging station is open. If the port does not open, select a new charging port.
• As soon as the port is open, connect the cable to the charging station (please make sure that the charging cable is already correctly plugged into the car).
• Now you can start the process by clicking on "Charge now".
• After a successful check of the charging status, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer wish to use the vehicle, simply end your current rental by clicking "End rental".

Charging at the quick charging station (integrated cable at the charging station):

• Connect the charging pole cable to the car.
• After the charging status has been successfully checked, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer want to use the vehicle, simply end your current rental by clicking "End rental".

Helpful: How to charge a VW ID.3 model from MILES. (Video about this)

For more information on using the charging infrastructure of SIXT share, MILES, cambio and Free2move, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In the event of technical difficulties with the charging point, please contact Hamburger Energienetze on the toll-free fault hotline 0800/ 1 439 439. The hotline is available 24/7. Please note that Hamburger Energienetze requires the charging point number. This can be found on the side above the charging point.

Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.

Currently it is not possible to buy additional insurances with hvv switch. When booking a SIXT share, MILES or WeShare car via the hvv switch app, only the booking with the standard liability limit is possible. Details about the liability limit you can find out at the respective partner.

Good to know: Only the functionalities of the connected partner services offered in the app can be booked via hvv switch. Offers, packages or vouchers of the mobility partners can generally not be used or booked via hvv switch.

Only you, as the owner of the hvv switch account, are allowed to rent and drive cars. The general Terms & Conditions of the respective mobility provider explicitly prohibit the driving of their cars by any third parties. Unauthorised users drive without comprehensive cover and will be fully liable.

Yes, you can park during a current rental.

SIXT share & cambio

With SIXT share and cambio you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.

MILES

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.

Free2move

Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:

Cars without keys:

In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.

Cars with keys:

Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.

Please first make sure that the documents you want to check are valid and meet our criteria.

You will receive specific instructions by e-mail if the validation and activation of your driving license and ID document did not work. Please also pay attention to the instructions in the app during the validation process so that your documents and your face can be scanned correctly and the data can then be processed.

This is not an error. This feature has been deliberately built into the app.

1. It might be the case that one of the two cars is already being rented by another user. Or, in the case of an electric car, the battery might be flat and that is why it is not displayed in the app.
2. The app only displays different cars within a radius of 1 km. In the case of similar vehicle types of a particular mobility provider, only the one that is closest to the app user will be shown.

By the way, once 5 specific vehicle options have been shown, the customer can access a new map display on the sixth screen (“Nothing for you?”) where all available cars are displayed. So if both cars mentioned are free and available, you will be able to find both on the map this way.

If you’ve forgotten your PIN, you can use the "Forgotten PIN" function to obtain a new PIN. You will find this option in your profile and at the point in the booking process where you are asked to enter your PIN. To change your PIN, you will need to enter your driving licence number and password for security reasons. Then you can enter and save a new PIN.