Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

You will receive the QR code after booking your parking space and/or locker. Open your active booking on the start page of the app. This will take you to your booking details and your QR code. The code to open the collective garage and to open your locker are different QR codes, which you can find in the respective details of your parking space or locker booking.

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Have you forgotten to activate the parking mode? In this case, some cars lock themselves automatically ("engine lock").

If this is the case, briefly activate parking mode afterwards and exit it again immediately. You can then simply continue driving.

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You can use a hvv switch voucher once for one product. The remaining amount expires.

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This can happen for one of the following reasons:

You did not select your voucher for redemption before booking. You should decide for yourself when to redeem your voucher, so we leave the decision up to you. You can find out how to redeem your voucher in the app here.

The validity period of your voucher has expired. Always check the terms and conditions of your voucher. Each voucher has a clearly defined validity period.

If your voucher could not be redeemed for any other reason, please contact our customer service.

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You can find the terms of use of a voucher on the respective voucher page in the app. Simply go to the "Your vouchers" section and select the voucher for which you would like to view the terms and conditions.

The detailed terms and conditions of use and redemption are also linked there, which will take you to a more detailed version of the voucher terms and conditions.

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You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.

There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.

MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.

More information can be found here.

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The e-scooter provider TIER has merged with the company Dott. In future, both will operate under the Dott brand. As a result, it will no longer be possible to use TIER e-scooters via the hvv switch app. The Voi range will continue to be available to you.

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If you leave the company, your hvv M mobility budget will be deactivated by your employer.
If you take a "time-out", your budget will be temporarily blocked for the period of your time-out. As soon as your hvv M mobility budget is released again by your employer, it will be visible again in the hvv switch app and can be used.

Both statuses are visible to you in the hvv switch app.
If you do not have access to your mobility budget, you can simply enter a different payment method before or during the booking process.

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We are sorry! Vouchers cannot be refunded or paid out in cash.

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This is how you can book a parking space:

  • On the map in the app, select the B+R station at which you would like to book a parking space.
  • As soon as you click on “Parking space”, another page opens with further details about the B+R station.
  • The “Book parking space” button takes you to the booking page, where you can choose a tariff and a collective garage.
  • After selecting the garage and tariff, you can make your booking using the swipe-to-action button.
  • Your active booking will now be displayed at the top of the app home page.

You have a free choice of spaces within the garage. If you need a locker, you can book this afterwards. The lockers are located inside the collective garages. Therefore: Make sure that the locker is located in the same shared garage as your bike parking space.

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