As soon as your vehicle reaches the virtual stop, you will receive a notification in the app.
You can then use the “Start check-in” button to carry out authentication.
You only need to click on the button in the app for authentication.
FAQ
Your feedback is a central component of the test operation. It helps us
- better understand the acceptance of autonomous vehicles
- continuously improve the quality of service
- identify potential weaknesses
With your contribution, you are actively shaping the future of mobility in Hamburg.
A cambio car can be booked up to 360 days in advance.
Should it happen that you cannot return the cambio car directly to the station or the hvv switch point, please look for a nearby parking space in a public area.
The vehicle must be parked in a roadworthy manner. The current version of the German Road Traffic Regulations (StVO) also applies in this case. In addition, the use of residents' parking spaces is not permitted.
Please contact the cambio booking service immediately, stating the license plate number of the car you are using as well as the information that you are an hvv switch customer.
This will ensure a smooth transition to a subsequent booking.
It is of course possible to return the cambio car earlier. The unused time will be charged by cambio at 50 percent of the time price.
If you can't find an answer to your question about the autonomous shuttles here, take a look at MOIA's extensive FAQ.
You can deactivate the beta function in the following ways:
- via the link in the email communication,
- directly in the app,
- or by contacting hvv switch customer service.
Please note: After deactivation, it is no longer possible to book further autonomous journeys. Re-entry into the test group requires re-registration and activation.
Cambio cars are covered by liability insurance. In the event of an accident, the maximum excess payable is €300 when using the hvv switch app.
The excess applies per claim.
When you make a journey request, you will be shown both classic MOIA journeys and autonomous journeys, depending on availability and configuration.
You recognize autonomous journeys by
- the “Autonomous” label in the offer list
- a price of €0.00, as the rides are free of charge in test mode
Yes, you must agree to these terms and conditions in order to participate in the test mode. They regulate the rights and obligations for the use of the beta function.
We have deliberately reduced the content to the necessary minimum.