Unfortunately it's not possible at the moment to create a business account in hvv switch.
No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.
Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
You can add your payment methods under the menu item "Your payment details". It is possible to link a bank account and several PayPal accounts as well as a debit or credit card at the same time.
For a booking, you can either use the preselected means of payment or select a means of payment from your stored means of payment.
The deposit of a means of payment is mandatory for the use of the hvv switch services. Please note that if you pay by debit or credit card, this must be activated for the 3-D Secure procedure.
This also means that the last existing means of payment in the app cannot be deleted. If you also want to delete the last existing means of payment, you must cancel your hvv switch account. All other means of payment can be removed at any time via the menu item 'Your payment data' via the 'Trash can'.
Please contact hvv switch customer service with your specific request. We will then review whether it’s possible to grant you a refund and, if appropriate, we will reimburse you for any excess payments you’ve made.
We use LOGPAY to process the payment transactions. That’s why you’ll find this name on your invoices.
7 percent in VAT is charged for hvv tickets. All other services are taxed at 19 percent.
At the moment you can pay via PayPal, debit- or credit card (American Express, VISA, Mastercard) when you use the hvv switch app. Your debit or credit card must be activated for 3-D Secure.
You cannot cancel a hvv ticket you've purchased in the hvv switch app. If a technical error occurs during a purchase however, please contact hvv switch customer service. We will then check whether cancellations can be made on a case-by-case basis.
You can cancel a booked MOIA shuttle free of charge, right up until the just before the time of boarding, simply by clicking the button “Cancel your trip” in the app. The reservation of the amount to be paid on PayPal - if selected as means of payment - will then be deleted after 29 days, without any payment being debited.