FAQ
Legal matters

You can cancel your hvv switch account without any prior notice, simply by sending an e-mail in text form to info@hvv-switch.de. Please include “Cancellation of my hvv switch account” in the subject line of your e-mail.

You can also use our contact form here on the website. Or send us a notice of cancellation by post:

Hamburger Hochbahn AG
hvv switch
Steinstraße 20
D-20095 Hamburg, Germany

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You cannot undo a cancellation that’s already been made. If an account is cancelled/deleted, we’re obliged to delete your data and this process cannot be reversed. It is, however, quick and easy to re-register with hvv switch at any time and start using its services again.

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As the operator of hvv switch, it goes without saying that DIE HOCHBAHN stores your data in accordance with the regulations of the EU-GDPR. If you activate services offered by our partners, the required data will be passed on to these partners. Detailed information about this can be found in the General Terms and Conditions and Privacy Policy of hvv switch and its respective partners.

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You can view and edit your so-called master data at any time, simply by going to your account in the hvv switch app. If you have questions about other personal data, please contact hvv switch customer service.

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Buying the first hvv ticket you enter into a contract with the HOCHBAHN regarding to the hvv switch services. By activating a service of our partner, you enter into a contract with our partner as well.

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You can take immediate action yourself by changing your password. Simply go to your profile in the app itself. If you want to have your account blocked and report the abuse, please contact hvv switch customer service.

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Unfortunately it's not possible to deactivate or to terminate single services within hvv switch. We're working on offering this function for you.

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You have to be at least 18 years of age to book a MOIA shuttle. Both adults and children of all ages can ride on the shuttle, as long as the conditions of transportation are met. This means that adults can take children with them provided they can be appropriately secured inside the vehicle. Special regulations apply to the carriage of children without parents or other adult supervisors. You can find more about this in the MOIA General Terms and Conditions.

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