You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.
You cannot undo a cancellation that’s already been made. If an account is cancelled/deleted, we’re obliged to delete your data and this process cannot be reversed. It is, however, quick and easy to re-register with hvv switch at any time and start using its services again.
As the operator of hvv switch, it goes without saying that DIE HOCHBAHN stores your data in accordance with the regulations of the EU-GDPR. If you activate services offered by our partners, the required data will be passed on to these partners. Detailed information about this can be found in the General Terms and Conditions and Privacy Policy of hvv switch and its respective partners.
You can view and edit your so-called master data at any time, simply by going to your account in the hvv switch app. If you have questions about other personal data, please contact hvv switch customer service.
Buying the first hvv ticket you enter into a contract with the HOCHBAHN regarding to the hvv switch services. By activating a service of one of our partners, you enter into a contract with the relevant partner as well.
You can take immediate action yourself by changing your password. Simply go to your profile in the app itself. If you want to have your account blocked and report the abuse, please contact hvv switch customer service.
You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.
Re-activation of the cancelled service is possible at any time as long as the terms and conditions are respected. If you decide to cancel your hvv switch account, we will automatically cancel the accounts you have with our partners.
You have to be at least 18 years of age to book a MOIA shuttle. Both adults and children of all ages can ride on the shuttle, as long as the conditions of transportation are met. This means that adults can take children with them provided they can be appropriately secured inside the vehicle. Special regulations apply to the carriage of children without parents or other adult supervisors. You can find more about this in the MOIA General Terms & Conditions.
