FAQ
My account

Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.

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You can change your password yourself. Simply make sure you’re not logged in and click on “Forgot password?” to have an e-mail sent to your e-mail address. Alternatively, you can log in to the hvv switch app, go to your account settings and change your password there.

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You can edit your personal data at any time, simply by logging in to the hvv switch app and then going to your user profile. You will then be able to make the changes you wish and save them. Please note that changing certain data may result in you having to verify your mobile number or payment method once again.

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Please contact hvv switch customer service and enquire about the reason it has been deactivated. They will then be able to tell you exactly what you need to do to unblock your account.

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Please check whether the error message contains a particular reference to the problem or malfunction. If you still can’t identify what is wrong, please contact hvv switch customer service.

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If this happens you can enter your mobile number again in your profile or account in the hvv switch app. When you press Save, a confirmation code will be sent again. You can also opt to have a new code sent by SMS on the page where you’re required to enter the code.

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Make sure you’re logged out, then click on "Forgot password?" in the app. You’ll then receive an e-mail allowing you to create a new password.

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No. Only the person who has registered with the hvv switch app is permitted to use it.

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You only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. If you want to buy hvv tickets or book a MOIA shuttle, you’ll need enter additional infor-mation. You can find out more here.

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