FAQ
My account

Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.

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You can change your password yourself. Simply make sure you’re not logged in and click on “Forgot password?” to have an e-mail sent to your e-mail address. Alternatively, you can log in to the hvv switch app, go to your account settings and change your password there.

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In principle, you can change your personal data saved in the hvv switch app at any time by simply logging into the hvv switch app and opening your customer profile. You can then change and save your data accordingly. Please note that altering certain data may result in it having to be verified once again, e.g. your mobile phone number or your chosen method of payment.

The e-mail address saved for your account can never be changed. Once successfully validated, various validated data such as your name, address and driving licence details can no longer be changed. If you ever need to change such information, please contact our hvv switch customer service.

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Please contact hvv switch customer service and enquire about the reason it has been deactivated. They will then be able to tell you exactly what you need to do to unblock your account.

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Please check whether the error message contains a particular reference to the problem or malfunction. If you still can’t identify what is wrong, please contact hvv switch customer service.

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If this happens you can enter your mobile number again in your profile or account in the hvv switch app. When you press Save, a confirmation code will be sent again. You can also opt to have a new code sent by SMS on the page where you’re required to enter the code.

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Make sure you’re logged out, then click on "Forgot password?" in the app. You’ll then receive an e-mail allowing you to create a new password.

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No. Only the person who has registered with the hvv switch app is permitted to use it.

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You will only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. Depending on the mobility partner(s) you are using, you’ll need enter additional information. You can find out more here

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