app
No matter where you want to go, everything is included: hvv switch bundles car sharing, e-scooters, e-shuttles and public transport in one app. Once you have registered, you can use various mobility services in Hamburg and the surrounding area - quickly and easily.
No matter where you want to go, it's all there.
Rent vehicles, buy hvv tickets, check connections: hvv switch bundles Hamburg's mobility services in one app, simply, quickly and directly. Once you have registered, you can use all services - without having to create accounts with other providers. You will receive the invoices from us by e-mail. Everything and always mobile.
We also offer numerous advantages: With car sharing, you pay no parking fees in metered zones and hvv tickets are 7% cheaper with us than at the ticket machine*. And there are over 200 hvv switch points across the city where you can park and borrow a car.
*does not apply to weekly and monthly tickets
If you have any questions, our service will help.
The service for hvv switch comes from a single source - our. So you don't have to call different hotlines and service centers. When you call us, please have your hvv switch customer number ready. You received this by e-mail when you registered in the hvv switch app.
How to reach us:
E-mail: info@hvv-switch.de
Telephone: (040) 3288–6363 (landline charge)
Service times: Mondays to Fridays from 8:00 to 18:00
We have sorted many of your questions into categories and answered them in our FAQ.
Unfortunately, we cannot help directly with technical problems with our partners' vehicles. However, you can always get the contacts of our partners from our customer service.
Tickets
The following tickets are available with hvv switch:
-
Germany ticket
- Short distance
- Close area
- Single Card
- Weekly ticket
- Day ticket
- Group ticket
- All-day ticket
You can get tickets in our app for 7% less than at the ticket machine. The discount does not apply to the hvv germany ticket, the weekly and monthly passes. If you plan a route in Google Maps, you can buy the corresponding hvv ticket directly via Google Maps in hvv switch.
Test the flexibility with hvv switch
A gigantic fleet of cars, e-scooters and e-shuttles just for you? Welcome to hvv switch! With us, you have access to MILES, SIXT share and Free2Move cars, VOI e-scooters and the MOIA shuttle service.
Billing per kilometer: MILES
A good 4000 cars can be booked in Hamburg via MILES alone. You also have access to them with hvv switch. The difference to other providers: here you are charged per kilometer, not per minute. Use is possible from 0.98 euros per kilometer, with a fee of 1 euro per trip.
How it works:
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose your car and reserve it for up to 15 minutes free of charge.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg SIXT share business area. End the rental via the hvv switch app.
- Good to know: To use MILES with hvv switch, you do NOT need an account with MILES. Activate your driver's license once in the hvv switch app and use the cars of all our providers.
- In the event of damage, the excess is 900 euros.
You can find all the details about MILES at a glance in our FAQ. Or contact MILES directly.
We wish you a pleasant ride!
Electric. Practical. Good. Voi E-Scooter.
20 km/h fast and never a problem with parking spaces: With Voi's e-scooters, you can get around faster than on foot and still be fully flexible. hvv switch makes handling super easy: choose a vehicle, accept the terms and conditions, activate the service, start the rental and drive off. Voi e-scooters cost EUR 0.22 per minute plus a fee of EUR 1 per rental.
Please note:
- You must be at least 18 years old to use an e-scooter.
- The alcohol limit on an e-scooter is 0.00%.
- Please only ever ride alone on an e-scooter.
- Make sure that your cell phone battery is sufficient to complete your ride.
- Check the battery level of your chosen e-scooter to ensure a safe ride.
- Use the cycle paths and roads. If this is not possible and you have to use the sidewalk, please watch out for pedestrians.
- Park your e-scooter so that it is not in the way and does not obstruct anyone.
In our FAQ you will find all the important answers to your questions.
We wish you a pleasant ride!
From small cars to estates: Free2move
With hvv switch and Free2move, there is the right vehicle for everyone suiting your current needs - whether it's an electric car, small car, compact class, saloon or estate car. Using the car costs from 19 cents per minute. (as of 07/2024)
How to use Free2move with hvv switch:
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose your car and reserve it for up to 20 minutes free of charge.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg Free2move business area. You can end the rental via the hvv switch app.
- Important: You don't need a Free2move account to use Free2move with hvv switch. Activate your driver's license once in the hvv switch app and use the cars of all our providers.
- The excess in the event of a claim is €1,000.
You can find all further information about the Free2move service, business area, refueling and conditions in our FAQ. Or at Free2move directly.
We wish you a pleasant ride!
Be chauffeured through Hamburg with MOIA.
MOIA is an environmentally friendly addition to your own car - and with a business area of around 320 square kilometers, it is the largest sharing service in Hamburg. The electric shuttles have been driving through the city since 2019, taking people who have a similar journey to their destination.
You want to use the service? Here's how:
After entering the destination address in our app, you will be shown when a MOIA vehicle is available and where the shuttle will pick you up. You can book the ride for yourself or for several people. Children's rides are also possible; two child seats are available per shuttle.
MOIA is priced between a cab ride and the prices of the hvv.
You can find all further information about the MOIA service here.
We wish you a pleasant ride!
Cars for every need at SIXT Share
From a few minutes to 27 days: with hvv switch and SIXT share, you can rent a car near you at any time, whether it's an e-car, small car, compact class, saloon or estate car, always matching your current needs. Using the car costs from 9 cents per minute. With hvv switch you pay per minute, 200 km are included per trip.
How to use SIXT share with hvv switch:
- You are at least 21 years old and have a valid class B driver's license (held for at least one year and valid for at least 28 days).
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose a car and reserve it for you free of charge for up to 15 minutes.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg SIXT share business area. End the rental via the hvv switch app
- Good to know: To use SIXT share with hvv switch, you do NOT need an account with SIXT share. Activate your driver's license once in the hvv switch app.
The deductible in the event of damage is €950; for SIXT share Premium cars it is €1,500.
You can find all the details about SIXT share in our FAQ at a glance. Or at SIXT share directly.
We wish you a pleasant ride!
Bookable for many occasions: Cambio
With hvv switch you now also have access to the Cambio fleet. The difference to other providers: there are different rates for short trips, weekend trips and holiday trips. In contrast to other car sharing partners, Cambio offers station-based car sharing. This means you can pick up the car at Cambio stations and leave it there again. And you can book a car around the clock at short notice or up to 360 days in advance - so you can plan spontaneously whenever and for whatever reason you need a car.
This is how it works:
- Activate your driving licence once in the hvv switch app and define your PIN.
- Select your car and reserve it for up to 15 minutes free of charge.
- Pick up the car at the Cambio station and return it to the station where you picked it up at the end of your journey.
- You can end the hire via the hvv switch app
- Good to know: To use Cambio with hvv switch, you do NOT need an account with Cambio. Activate your driving licence once in the hvv switch app and use the cars of all our providers.
You can find all the details about Cambio in our FAQ at a glance. Or at Cambio directly.
We wish you a pleasant journey!
Billing per kilometer: MILES
A good 4000 cars can be booked in Hamburg via MILES alone. You also have access to them with hvv switch. The difference to other providers: here you are charged per kilometer, not per minute. Use is possible from 0.98 euros per kilometer, with a fee of 1 euro per trip.
How it works:
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose your car and reserve it for up to 15 minutes free of charge.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg SIXT share business area. End the rental via the hvv switch app.
- Good to know: To use MILES with hvv switch, you do NOT need an account with MILES. Activate your driver's license once in the hvv switch app and use the cars of all our providers.
- In the event of damage, the excess is 900 euros.
You can find all the details about MILES at a glance in our FAQ. Or contact MILES directly.
We wish you a pleasant ride!
Electric. Practical. Good. Voi E-Scooter.
20 km/h fast and never a problem with parking spaces: With Voi's e-scooters, you can get around faster than on foot and still be fully flexible. hvv switch makes handling super easy: choose a vehicle, accept the terms and conditions, activate the service, start the rental and drive off. Voi e-scooters cost EUR 0.22 per minute plus a fee of EUR 1 per rental.
Please note:
- You must be at least 18 years old to use an e-scooter.
- The alcohol limit on an e-scooter is 0.00%.
- Please only ever ride alone on an e-scooter.
- Make sure that your cell phone battery is sufficient to complete your ride.
- Check the battery level of your chosen e-scooter to ensure a safe ride.
- Use the cycle paths and roads. If this is not possible and you have to use the sidewalk, please watch out for pedestrians.
- Park your e-scooter so that it is not in the way and does not obstruct anyone.
In our FAQ you will find all the important answers to your questions.
We wish you a pleasant ride!
From small cars to estates: Free2move
With hvv switch and Free2move, there is the right vehicle for everyone suiting your current needs - whether it's an electric car, small car, compact class, saloon or estate car. Using the car costs from 19 cents per minute. (as of 07/2024)
How to use Free2move with hvv switch:
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose your car and reserve it for up to 20 minutes free of charge.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg Free2move business area. You can end the rental via the hvv switch app.
- Important: You don't need a Free2move account to use Free2move with hvv switch. Activate your driver's license once in the hvv switch app and use the cars of all our providers.
- The excess in the event of a claim is €1,000.
You can find all further information about the Free2move service, business area, refueling and conditions in our FAQ. Or at Free2move directly.
We wish you a pleasant ride!
Be chauffeured through Hamburg with MOIA.
MOIA is an environmentally friendly addition to your own car - and with a business area of around 320 square kilometers, it is the largest sharing service in Hamburg. The electric shuttles have been driving through the city since 2019, taking people who have a similar journey to their destination.
You want to use the service? Here's how:
After entering the destination address in our app, you will be shown when a MOIA vehicle is available and where the shuttle will pick you up. You can book the ride for yourself or for several people. Children's rides are also possible; two child seats are available per shuttle.
MOIA is priced between a cab ride and the prices of the hvv.
You can find all further information about the MOIA service here.
We wish you a pleasant ride!
Cars for every need at SIXT Share
From a few minutes to 27 days: with hvv switch and SIXT share, you can rent a car near you at any time, whether it's an e-car, small car, compact class, saloon or estate car, always matching your current needs. Using the car costs from 9 cents per minute. With hvv switch you pay per minute, 200 km are included per trip.
How to use SIXT share with hvv switch:
- You are at least 21 years old and have a valid class B driver's license (held for at least one year and valid for at least 28 days).
- Activate your driver's license once in the hvv switch app and define your PIN.
- Choose a car and reserve it for you free of charge for up to 15 minutes.
- Open the car via the app, get in and drive off.
- To end the journey, simply park in the Hamburg SIXT share business area. End the rental via the hvv switch app
- Good to know: To use SIXT share with hvv switch, you do NOT need an account with SIXT share. Activate your driver's license once in the hvv switch app.
The deductible in the event of damage is €950; for SIXT share Premium cars it is €1,500.
You can find all the details about SIXT share in our FAQ at a glance. Or at SIXT share directly.
We wish you a pleasant ride!
Bookable for many occasions: Cambio
With hvv switch you now also have access to the Cambio fleet. The difference to other providers: there are different rates for short trips, weekend trips and holiday trips. In contrast to other car sharing partners, Cambio offers station-based car sharing. This means you can pick up the car at Cambio stations and leave it there again. And you can book a car around the clock at short notice or up to 360 days in advance - so you can plan spontaneously whenever and for whatever reason you need a car.
This is how it works:
- Activate your driving licence once in the hvv switch app and define your PIN.
- Select your car and reserve it for up to 15 minutes free of charge.
- Pick up the car at the Cambio station and return it to the station where you picked it up at the end of your journey.
- You can end the hire via the hvv switch app
- Good to know: To use Cambio with hvv switch, you do NOT need an account with Cambio. Activate your driving licence once in the hvv switch app and use the cars of all our providers.
You can find all the details about Cambio in our FAQ at a glance. Or at Cambio directly.
We wish you a pleasant journey!
