Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

Your shuttle always needs to end at the drop-off point, or – if your plans change en route – at another stop somewhere along the route before the destination you originally requested. If there’s an ur-gent reason you need to alight, you can of course leave the shuttle at other stops. But only if MOIA drivers are able to stop there safely and in accordance with traffic regulations. You share your ride with other MOIA users who have a similar destination. It’s not possible to change your destination during your trip as this would result in their arrival time being delayed. As so often, the idea of community is central here. You can however book a new shuttle once you’ve reached your destination in your previous shuttle.

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In cases like this you should contact hvv switch customer service straight away. We will then de-activate your account immediately. You will find our customer service contact details here.

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Green areas marked with a P are prime parking spaces that you can use to park your e-scooter.

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You can redeem your voucher code as follows:

  1. Open the offer in the hvv switch app for which you would like to redeem your voucher.
  2. Before booking, the line "No voucher selected" will be displayed. Click on the pencil icon to select a voucher.
  3. A page will open showing you your vouchers. Select your voucher and confirm with "Apply".
  4. Start booking and save!
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When you register for hvv switch you will retain your existing customer account with the particular partner. You then have the choice of using the service either with hvv switch or using the app of the respective partner.

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You can change your PIN in the hvv switch app. Simply go to your profile and select "Change hv switch PIN".

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The vast majority of e-cars are started by stepping on the brake and then pressing the start/stop button or using the car key as usual (depending on the model and car sharing provider). Note that e-cars are very quiet while driving and therefore other road users hardly hear them. To avoid high battery consumption, it is recommended to use devices with high energy consumption, such as heating, air conditioning or radio, as sparingly as possible.

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The hvv switch app makes it fast and simple to request a new confirmation e-mail be sent to validate your e-mail address. But only prior to the moment in which you confirm your e-mail address. Once you’ve confirmed it, this option will no longer be available in your account.

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This is due to the fact that you have activated services for which this information is mandatory and/or a validation has already been provided. Of course, you can edit this information at any time. For example, if you got married or changed your mobile number. Please note that our services can no longer be used without access to this mandatory data.

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hvv

hvv offers information about accessibility on its website. This includes information such as where to find barrier-free and wheelchair-friendly train stations in the hvv network.

MOIA

You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.

There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.

MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.

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