FAQ
MILES Mobility

FAQ

Yes, you can park during a current rental.

SIXT share

With SIXT share you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.

MILES

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.

WeShare

With WeShare you can of course also make a "stopover". After you have parked the car, you activate the parking mode in the app by tapping on "Activate parking mode". Switching to parking mode also locks the car. You want to drive on again? End the parking mode by tapping on "End parking mode", which unlocks the doors and off you go. Without a car key - there is no such thing.

Note: If you forget to activate the parking mode, WeShare will automatically lock the car (engine lock). When you return to the car, briefly activate the parking mode and then exit it again. Afterwards, you can simply continue driving.

Good to know: The ID models do not have a physical handbrake. Simply activate parking by pressing "P" on the right side of the gearshift and you're done!

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FAQ

Please make sure that your documents to be validated are valid. For validation, you need a stable internet connection, ideally via WLAN, a working camera and a working microphone. It is best to carry out the video validation in a bright environment so that the documents with the corresponding security features can be easily recognised. If this information does not help you, please contact the hvv switch customer service.

FAQ

With a rented carsharing car, you may also park outside the business area. Outside the business areas and in car parks, you must comply with the same regulations as with your private vehicle and pay the charges yourself. Please note that the rental fee for the car continues to run and the corresponding costs are incurred.

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FAQ

SIXT share and MILES cars do not currently have child seats or booster seats.

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FAQ

You must be in possession of valid documents and show validation to be able to make use of car sharing services. Whenever you receive new ID documents, you should have them re-validated straight away, or just before you start your journey at the latest.

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FAQ

If you want to rent cars using the hvv switch app, we are obliged by the affiliated providers of these services to ensure that you are in possession of a valid driving licence. Cars can only be booked and used if all the security criteria have been met and verified in the form of a validation process.

FAQ

If a car is not locking properly, this might be due to several different reasons. Please contact the customer service of the carsharing provider and they will be glad to assist you further.

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FAQ

SIXT share

offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES

offers rental and drop-off at Hamburg Airport and other selected airports located within their business areas. There are no extra costs for ending your trip or renting a car. If your journey ends at one of the airports, the barriers to the parking deck open automatically, there is no need to draw a ticket. Further information can be found here.

WeShare

offers rental and drop-off at Hamburg Airport at the following parking area:
P2 parking lot, area B, upper deck (opposite Terminal 1, Departures).
When you finish your ride at the airport, the barriers to the parking deck will open automatically, pulling a ticket is not required. There is an extra charge of currently 7.90 euros for ending your trip or renting a car there.

Attention: There is no charging station near there yet. Please make sure that the car still has enough battery.

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FAQ

Firstly, we hope that everyone involved is okay. If not, please contact the emergency services before anything else. In the event of an accident or damage to the vehicle occurring, the following must happen: All accidents or occurrences of damage must be reported to the police immediately, regardless of whether it was caused by you or a third party. Even if no third party was involved.

In principle, any accident or damage event must be reported immediately to the police (110), regardless of whether it was caused by you or a third party. Even if no third party was involved. As a renter of a SIXT share, MILES car (or a TIER eScooter), you are obliged to ensure that the respective partner receives all the information necessary to assess what is happening. Therefore, contact the respective customer service immediately by phone on site. Do not leave the scene of the accident until you have done so.

Please get to safety and provide first aid if necessary. If possible, secure the scene of the accident. Then call the police as soon as possible. Only then contact the relevant customer service of the respective car sharing provider - via the button in the hvv switch app.

You have a flat tire or something similar? Please contact the customer service of the respective car sharing provider.

Procedure at SIXT share:

Even in the event of an accident or damage event, the rental ends only after the return of the vehicle. If the car is no longer roadworthy or roadworthy, the rental ends after consultation with the customer service with the handover to the towing company. Send your written accident report or the completed SIXT damage form – at best with photos of all damage and the location of the incident – to the SIXT share customer service. Be sure to inform SIXT share about the police file number. Please check the terms and conditions of SIXT share for a detailed procedure in the event of an accident or damage event.

Procedure at MILES:

You are obliged to report any accident by telephone to the police (110) and miles customer service. This is a requirement of the insurance and an integral part of the GTC.

If you do not report the accident to the police, you will commit a contractual penalty and you will be threatened with a penalty fee in accordance with our Price and Cost Regulations (GTC). After you have informed the police and also the MILES customer service, you should do the following:

Take photos of the accident:

  • Accident site
  • MILES vehicle
  • enemy vehicle (+ license plate) / fence / object / other obstacles etc.
  • Photo of the file number of the police

The rental must be terminated immediately after an accident.

  • You will then receive an accident report by e-mail in a timely manner.
  • Just follow the instructions described in the email.

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FAQ

For SIXT share and MILES the following applies: You can transport your pet in a transport box in the trunk. Please make sure that you leave the car as you found it.

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