FAQ
MILES Mobility

Currently, users of SIXT share, MILES, cambio and Free2move can use the charging stations.

SIXT share, Free2move & cambio

• Unlock the connection with the charging card from the car. Depending on the provider's vehicle model, you will find the charging card in the car's center console, in the glove compartment or under the windscreen, or in the respective logbook for cambio cars.
• Then hold the card up to the reader at the charging station to activate it.
• Check which charging station you are standing in front of. Some charging points already have a cable. If there is no cable, use the cable from the trunk.
• Now connect the cable to the charging port and the car.
• After a successful connection, a corresponding message appears on the display of the charging station. Don't forget to put the charging card back in its place in the car and you're done!

MILES

You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.

Charging at the standard charging station (with its own cable in the trunk):

• First connect the cable to the car.
• In the next step, confirm whether the charging station is open. If the port does not open, select a new charging port.
• As soon as the port is open, connect the cable to the charging station (please make sure that the charging cable is already correctly plugged into the car).
• Now you can start the process by clicking on "Charge now".
• After a successful check of the charging status, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer wish to use the vehicle, simply end your current rental by clicking "End rental".

Charging at the quick charging station (integrated cable at the charging station):

• Connect the charging pole cable to the car.
• After the charging status has been successfully checked, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer want to use the vehicle, simply end your current rental by clicking "End rental".

Helpful: How to charge a VW ID.3 model from MILES. (Video about this)

For more information on using the charging infrastructure of SIXT share, MILES, cambio and Free2move, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In the event of technical difficulties with the charging point, please contact Hamburger Energienetze on the toll-free fault hotline 0800/ 1 439 439. The hotline is available 24/7. Please note that Hamburger Energienetze requires the charging point number. This can be found on the side above the charging point.

Yes, you can park during a current rental.

SIXT share & cambio

With SIXT share and cambio you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.

MILES

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.

Free2move

Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:

Cars without keys:

In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.

Cars with keys:

Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.

Please first make sure that the documents you want to check are valid and meet our criteria.

You will receive specific instructions by e-mail if the validation and activation of your driving license and ID document did not work. Please also pay attention to the instructions in the app during the validation process so that your documents and your face can be scanned correctly and the data can then be processed.

With a rented carsharing car, you may also park outside the business area. Outside the business areas and in car parks, you must comply with the same regulations as with your private vehicle and pay the charges yourself. Please note that the rental fee for the car continues to run and the corresponding costs are incurred.

SIXT share, Free2move and MILES cars do not currently have child seats or booster seats.

The following applies to cambio: All 5-door cars have a child seat (with the exception of vans and cars in the XS price category). Click here for the vehicles.

To use car sharing services, you must be in possession of valid ID and driving license documents and validate them in the app. If the driving license you have on file expires, we will inform you by e-mail in good time so that you can take care of issuing and depositing a new driving license.

If a car is not locking properly, this might be due to several different reasons. Please contact the customer service of the carsharing provider and they will be glad to assist you further.

SIXT share

offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES & Free2move

offer rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and Free2move 6,99 euros. Further information can be found here.