FAQ
Charging

Currently, users of SIXT share, MILES and SHARE NOW can use the charging stations.

SIXT share & SHARE NOW

• Unlock the connector with the charging card from the car.
• You will find the charging card in the center console of the car, in the glove compartment or underneath the windshield, depending on the provider vehicle model.
• Then hold the card up to the reader at the station to activate it.
• Check which charging station you are in front of. There are charging ports that already have a cable. If there is no cable, use the cable from the trunk.
• Now connect the cable to the charging port and the car.
• After successful connection, a corresponding message will appear on the charging station display. Don't forget to put the charging card back in its place in the car and you're done!

MILES

You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.

Charging at the standard charging station (with its own cable in the trunk):

• First connect the cable to the car.
• In the next step, confirm whether the charging station is open. If the port does not open, select a new charging port.
• As soon as the port is open, connect the cable to the charging station (please make sure that the charging cable is already correctly plugged into the car).
• Now you can start the process by clicking on "Charge now".
• After a successful check of the charging status, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer wish to use the vehicle, simply end your current rental by clicking "End rental".

Charging at the quick charging station (integrated cable at the charging station):

• Connect the charging pole cable to the car.
• After the charging status has been successfully checked, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer want to use the vehicle, simply end your current rental by clicking "End rental".

Helpful: How to charge a VW ID.3 model from MILES. (Video about this)

SHARE NOW

The hvv switch charging infrastructure can also be used by all e-powered SHARE NOW cars. Here the information on the website of SHARE NOW will help you.

With the hvv switch charging infrastructure, there is no time limit for the charging process.

The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

The pricing is up to the mobility partners. Please check the websites of the respective mobility partner for their conditions.

Our offer is aimed specifically at users who make use of car sharing. We have created the hvv switch points for this use. For users who own their own e-vehicle, the public charging infrastructure is available.

For more information on using the charging infrastructure of SIXT share, MILES and SHARE NOW, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In case of technical difficulties with the charging station, please contact Stromnetz Hamburg on the toll-free fault hotline 0800 / 300 60 70. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You will find it on the side above the charging station.

No. Direct towing is currently not possible. Please contact hvv switch customer service.

Please contact Stromnetz Hamburg on the toll-free fault hotline 0800 / 300 60 70 (available 24/7). Please note that Stromnetz Hamburg requires the charging point number. You will find it on the side above the charging station.

You always start the loading-finishing process via the app.

After you have started the rental, you can complete the charging process by clicking "End charging".

After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.

After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.

This is how you end the charging of a VW ID.3 (see video).

Important note: During the charging process, the car may lock itself.