FAQ
Charging Infrastructure

The hvv switch charging infrastructure can currently be used by all e-powered SHARE NOW vehicles. The information on the partner website will help you.

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With the hvv switch charging infrastructure, there is no time limit for the charging process.

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The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

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The pricing is up to the mobility partners. Please check the websites of the respective mobility partner for their conditions.

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Our offer is aimed specifically at users who make use of car sharing. We have created the hvv switch points for this use. For users who own their own e-vehicle, the public charging infrastructure is available.

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For more information on using the charging infrastructure for our mobility partner SHARE NOW, please visit this page. If you have any concerns, such as a missing charging cable, please contact the customer service of the mobility partner directly.

In case of technical difficulties with the charging station, please contact Stromnetz Hamburg at the toll-free number 0800/300 60 20 20. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You can find it on the side above the charging station.

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No. Direct towing is currently not possible. Please contact hvv switch customer service.

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