hvv M | hvv switch | hvv switch

FAQ
hvv M

FAQ

The hvv mobility budget hvv M is an employer-financed budget that companies can provide to their employees for use in the hvv switch app. This digital budget can be used as a payment option for all mobility services in the hvv switch app - both for private journeys and for the way to work. Interested companies can contact hvv-m@deutschebahn.com.

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hvv M is available for employees of companies participating in hvv M.

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If you have any problems with the initial registration, Bonvoyo customer service will be happy to help you at Bonvoyo@deutschebahn.com">Bonvoyo@deutschebahn.com. For all other questions, please contact the hvv switch customer service at info@hvv-switch.de.

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Please check whether you have entered your login data correctly (e.g. spaces in the email address). If the error message persists or you encounter other problems with the initial registration, please contact Bonvoyo@deutschebahn.com">Bonvoyo@deutschebahn.com.

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Selected companies are currently participating. Your employer will let you know if they are participating in hvv M.

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Please contact the hvv switch customer service at info@hvv-switch.de.

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If the selection of the payment method hvv m is not possible, although it has been correctly connected by you, please send a screenshot of the error message via the hvv switch app function "Feedback" to info@hvv-switch.de. The system will check whether there is a technical error at hvv switch.

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At hvv switch we currently offer private use for you personally (private journeys and journeys to and from work). Business use is not supported.

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Your employer decides whether your remaining budget is forfeited or carried over to the following month. You are welcome to contact your company about this.

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All services in the hvv switch app are activated for payment via hvv M. You can find the current mobility offer directly in the hvv switch app. You can also use it to pay for the Deutschlandticket subscription that you order via hvv switch.

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