As a MOIA user you can book for up to five additional people. The fare will then be calculated for all passengers and charged to your hvv switch account. Please remember to enter the number of people travelling with you when you make a booking request in the hvv switch app.When it comes to car sharing, you may travel with as many people as there are seats with seatbelts.
You can use the majority of hvv switch points with cars from MILES, SIXT share and Free2move to their full extent, i.e. you can rent, end a rental or stop off. However, some hvv switch points are located outside the respective business areas of the car sharing providers. Please note that rentals can only be terminated at hvv switch points that are located in the respective business area of the car sharing provider.
With cars from cambio and Dorfstromer, you can stop at all hvv switch points, but only end the rental where it was started.
Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app after selecting a car.
Currently, users of SIXT share, MILES, cambio and Free2move can use the charging stations.
You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.
Charging at the standard charging station (with its own cable in the trunk):
Charging at the quick charging station (integrated cable at the charging station):
Helpful: How to charge a VW ID.3 model from MILES. (Video about this)
For more information on using the charging infrastructure of SIXT share, MILES, cambio and Free2move, please visit the websites of the mobility providers.
If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.
In the event of technical difficulties with the charging point, please contact Hamburger Energienetze on the toll-free fault hotline 0800/ 1 439 439. The hotline is available 24/7. Please note that Hamburger Energienetze requires the charging point number. This can be found on the side above the charging point.
Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.
Currently it is not possible to buy additional insurances with hvv switch. When booking a SIXT share, MILES or WeShare car via the hvv switch app, only the booking with the standard liability limit is possible. Details about the liability limit you can find out at the respective partner.
Good to know: Only the functionalities of the connected partner services offered in the app can be booked via hvv switch. Offers, packages or vouchers of the mobility partners can generally not be used or booked via hvv switch.
Only you, as the owner of the hvv switch account, are allowed to rent and drive cars. The general Terms & Conditions of the respective mobility provider explicitly prohibit the driving of their cars by any third parties. Unauthorised users drive without comprehensive cover and will be fully liable.
This can be due to several different factors. Possible reasons that the car doesn’t open:
Possible reasons that the car doesn’t close:
Please pay attention to error messages in the app or on the vehicle display. If they don’t indicate the source of the problem, please contact the relevant customer service.
Yes, you can park during a current rental.
SIXT share & cambio
With SIXT share and cambio you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.
MILES
With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.
Free2move
Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:
Cars without keys:
In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.
Cars with keys:
Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.
