As a MOIA user you can book for up to five additional people. The fare will then be calculated for all passengers and charged to your hvv switch account. Please remember to enter the number of people travelling with you when you make a booking request in the hvv switch app.When it comes to car sharing, you may travel with as many people as there are seats with seatbelts.
FAQ
Carsharing
The switchh card can still be used to unlock and lock cambio vehicles.
If you’d like to rent StadtRAD bikes, please use either the StadtRAD app or the terminal at the StadtRAD station. You also have the option of renting the bikes by phone. Simply call the Hamburg landline shown on the StadtRAD bike itself. The voice menu gives a quick and simple way to rent the bike. For more information, please visit the StadtRAD website.
You can park all cars booked via hvv switch on the hvv switch points, i.e. cars from the providers SIXT share, MILES and SHARE NOW. In addition, Cambio and SHARE NOW cars may also be parked.
For SIXT share use: You may only park cars from the SIXT share fleet. Cars that originate from the SIXT rental car pool and do not belong to SIXT share may not be parked or parked there.
Currently, users of SIXT share, MILES and SHARE NOW can use the charging stations.
For more information on using the charging infrastructure of SIXT share, MILES and SHARE NOW, please visit the websites of the mobility providers.
If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.
In case of technical difficulties with the charging station, please contact Stromnetz Hamburg on the toll-free fault hotline 0800 / 300 60 70. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You will find it on the side above the charging station.
Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.
Currently it is not possible to buy additional insurances with hvv switch. When booking a SIXT share, MILES or WeShare car via the hvv switch app, only the booking with the standard liability limit is possible. Details about the liability limit you can find out at the respective partner.
Good to know: Only the functionalities of the connected partner services offered in the app can be booked via hvv switch. Offers, packages or vouchers of the mobility partners can generally not be used or booked via hvv switch.
Only you, as the owner of the hvv switch account, are allowed to rent and drive cars. The general Terms & Conditions of the respective mobility provider explicitly prohibit the driving of their cars by any third parties. Unauthorised users drive without comprehensive cover and will be fully liable.
This can be due to several different factors. Possible reasons that the car doesn’t open:
- Rental of the car you selected was not started successfully
- Technical issues
Possible reasons that the car doesn’t close:
- You are not in “Park” mode or the ignition is not switched off
- The windows or doors are not closed properly
- You are not located within the service region
- Technical issues
Please pay attention to error messages in the app or on the vehicle display. If they don’t indicate the source of the problem, please contact the relevant customer service.
Yes, you can park during a current rental.
SIXT share
With SIXT share you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.
MILES
With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.
SHARE NOW
Making a stopover with SHARE NOW is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:
Cars without keys:
In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.
Cars with keys:
Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.