FAQ
hvv switch points

You can park all cars booked using hvv switch at hvv switch stations. In other words, all cars rented from the provider SIXT share and MILES. In addition to that you can park Cambio and SHARE NOW cars at hvv switch stations.

Important: You may only park vehicles from the SIXT share and MILES fleet. You are not permitted to park any vehicles belonging to the SIXT rental car pool that are not part of the SIXT sharing fleet. For technical reasons, the charging points cannot yet be used for SIXT share vehicles.

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The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

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For more information on using the charging infrastructure for our mobility partner SHARE NOW, please visit this page. If you have any concerns, such as a missing charging cable, please contact the customer service of the mobility partner directly.

In case of technical difficulties with the charging station, please contact Stromnetz Hamburg at the toll-free number 0800/300 60 20 20. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You can find it on the side above the charging station.

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Unfortunately there is not yet a refuelling or recharging function in the app. If you urgently need fuel for your car, e.g. to get back to the service region, you will have to pay for the fuel costs privately. After your journey, please submit the receipts to sixtshare-hvv@sixt.com, stating the booking number, registration number and bank account details. Once successfully verified, the fuel costs will be reimbursed to you by SIXT.

Important to know: Filling up the tank will not be rewarded with free minutes or any other comparable incentives.

Unfortunately, it is not possible at present to charge e-vehicles, either at hvv switch points or at public charging stations.

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There might be several reasons why certain information is not displayed. It could be that there are no cars in your area at that particular time. Or that your Internet connection is not stable enough to load cars. If you think it is due to a technical error, please contact hvv switch customer service.

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You can only end the rental in the same country that the vehicle was initially rented. Either within the service region of a particular city where our sharing partner operate, at a hvv switch point within the Hamburg service region, or at a SIXT station (when you have rented a SIXT share car). You must make sure that the vehicle is properly parked in a designated parking space on a public road where parking is permitted for a 48-hour period in accordance with road traffic regulations. The rental vehicle may not be left in parking zones with parking discs or in resident parking spaces.

If you’d like to return your car to a SIXT share station, you can find more information here.

In principle, parking is not permitted in the following places or on the following areas:

  • In multi-storey car parks, underground car parks or on other covered parking spaces
  • In private parking (parking garage, backyard)
  • In residential parking lots
  • In parking spaces with a time limit, which still comes into force within 48h after parking the vehicle (see GTC).
  • On marked parking spaces for electric vehicles (exception: electric vehicles)
  • In no-parking areas that are outlined in red on the map in the hvv switch app
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The hvv switch points are displayed in the car sharing section of the hvv switch app, in the map view, as red pins with a hvv switch icon.

If you haven’t rented a car at that particular moment, it works like this:

  • A small number on the pin shows you the number of cars that can be booked using the hvv switch app.
  • Clicking on the hvv switch point will show you the name and address of the hvv switch point, along with details about the cars that can be rented with hvv switch (only SIXT share and MILES at the moment). The available cars can be clicked on. This gives you access to all the details and, if you wish, lets you start a reservation or rental.
  • Both the distance and walking distance to the particular hvv switch point are displayed to you directly on the map in the app.

Important: Vehicles from other providers such as SHARE NOW, MILES and Cambio can be parked at hvv switch points. Please note though that these vehicles are not displayed in the detailed view of the parked vehicles due to the fact that these providers aren’t yet integrated into the hvv switch app and cannot yet be booked using hvv switch.

If you’re currently driving in a rented car, this is how it works:

  • During an ongoing reservation or rental, the way you see the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a “PX”. The “X” in “PX” stands for the number of free parking spaces at the particular hvv switch point. This is designed to help you find a parking space to park up the car.
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The hvv switch app only shows you those cars that can be booked using the hvv switch app. Cars from other providers may legally park at hvv switch points, meaning that cars parked at a certain hvv switch point might not be displayed in the app.

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In the glove compartment of the MILES car you will find a fuel card with which you can pay at any total or Aral throughout Germany. In the app, the 4-digit PIN for the vehicle-related fuel card will be displayed during the current rental.

With which fuel the MILES car has to be filled up, you can read in the fuel cap. Please fill up the car.

You have refueled and paid? Super! In order to be able to end the rental, it is necessary to put the fuel card back into the glove compartment.

Charging electric cars at hvv switch is currently not possible, neither at hvv switch points nor at public charging stations.

Important to know: Refueling at hvv switch is not incentivized by e.B. free minutes or the like. Further information.

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