FAQ
hvv switch stations

FAQ

On the hvv switch points you may park all cars booked via hvv switch, i.e. cars of the providers SIXT share and MILES. In addition, Cambio and SHARE NOW cars may be parked.

For SIXT share use: You may only park cars from the SIXT share fleet. Cars that originate from the SIXT rental car pool and do not belong to SIXT share may not be parked or parked there.

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FAQ

The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

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FAQ

For more information on using the charging infrastructure of SIXT share and SHARE NOW, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In case of technical difficulties with the charging station, please contact Stromnetz Hamburg on the toll-free fault hotline 0800 / 300 60 70. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You will find it on the side above the charging station.

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FAQ

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

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FAQ

There might be several reasons why certain information is not displayed. It could be that there are no cars in your area at that particular time. Or that your Internet connection is not stable enough to load cars. If you think it is due to a technical error, please contact hvv switch customer service.

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FAQ

The rental may be terminated within the Hamburg business area (exception: MILES vehicles may also be parked in other cities with MILES business area), at a hvv switch point or, if it is a rented car from SIXT share, at a SIXT rental station (also outside Hamburg in other cities). You must ensure that the car is properly parked in permitted places in the public road space, according to the road traffic regulations for the next 48 hours. The rental may not be terminated in parking zones with parking discs and in residents' parking spaces.

If you want to return your SIXT Share car to a SIXT station, you can find information here.

As a general rule, parking is not permitted in the following locations or areas:

  • In parking garages, underground garages or on other covered parking areas.
  • In private parking lots (parking garage, backyard)
  • In residents' parking lots
  • In parking spaces with time restrictions that still come into effect within 48h after the vehicle is parked (see General Terms and Conditions).
  • In designated parking areas for electric vehicles (exception: e-vehicles)
  • In no-parking areas that are outlined in red on the map in the hvv switch app.
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FAQ

The hvv switch points are displayed in the car sharing section of the app on the map view as a red pin with a hvv switch icon. If you have not rented a car at the moment, it works like this: A small number on the pin shows you the number of cars that are bookable via the hvv switch app.

Clicking on the hvv switch dot will show you the name and address of the hvv switch dot as well as details about the cars that can be booked. The available cars can be clicked on. This way you can get detailed information and also start a reservation or rental if needed.

You will be shown the walking distance and the distance to the hvv switch point directly in the app on the map.

Important:

Vehicles from other providers such as SHARE NOW and Cambio can park at the hvv switch point. However, these are not displayed in the detailed view because these providers are not yet integrated in our app and therefore not yet bookable via hvv switch.

If you are currently traveling in a rented car, this is how it works:

During an ongoing reservation or rental, the view of the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a "PX". The "X" in "PX" stands for the number of free parking spaces on the hvv switch points to help you find a free parking space.

When you find or are shown a hvv switch point with charging infrastructure, you will notice another number on the pin, one with a lightning symbol. This number indicates how many charging points are currently free at the hvv switch point.

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FAQ

The hvv switch app only shows you those cars that can be booked using the hvv switch app. Cars from other providers may legally park at hvv switch points, meaning that cars parked at a certain hvv switch point might not be displayed in the app.

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FAQ

MILES has adapted the refueling process for cars with internal combustion engines. The cars are now "refueled" via the digital route. For this reason, you will no longer find physical fuel cards in the cars.

Digital refueling is not yet possible at hvv switch. We are already working at full speed on the integration of the new digital function.

If your rental cannot be terminated due to a low fuel level (less than 5%), please contact MILES customer service directly at (030) 8379-5103.

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