FAQ
Ticket purchases

You cannot cancel a hvv ticket you've purchased in the hvv switch app. If a technical error occurs during a purchase however, please contact hvv switch customer service. We will then check whether cancellations can be made on a case-by-case basis.

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Your current tickets and bookings can be found at the top of your dashboard in the hvv switch app. You can access an overview of all your bookings and tickets under the usage history menu. Please note that you won’t have access to the detailed view of past bookings and tickets that are no longer valid. Please also note that only those tickets are displayed that you’ve purchased using the hvv switch app. It’s not connected to any other hvv account.

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Unfortunately there’s nothing you can do about this. That’s because hvv tickets can’t be cancelled. If the double booking is due to a technical error, please contact hvv switch customer service.

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Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

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Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

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Yes, all hvv tickets purchased using via the hvv switch app include a 3 percent online discount.

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Unfortunately not. The hvv switch app only lets you purchase valid hvv tickets for you as the app user.

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At the moment, hvv switch offers the following tickets:

  • Short Journey
  • Local Journey
  • Single Ticket (Hamburg AB, Rings A-F)
  • 9 am Day Ticket (Hamburg AB, Rings A-F)
  • Day Ticket (Hamburg AB, Rings A-F)
  • 9 am Group Ticket (Hamburg AB, Rings A-F)
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Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

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Unfortunately not. At the moment you can’t buy or make use of hvv season tickets in the hvv switch app. If you’d like to buy a hvv season ticket you can do this using the other main hvv app.

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