Ticket purchases | hvv switch | hvv switch

FAQ
Ticket purchases

FAQ

You cannot cancel a hvv ticket you've purchased in the hvv switch app. If a technical error occurs during a purchase however, please contact hvv switch customer service. We will then check whether cancellations can be made on a case-by-case basis.

How helpful has been this answer?
FAQ

Your current tickets and bookings can be found at the top of your dashboard in the hvv switch app. You can access an overview of all your bookings and tickets under the usage history menu. Please note that you won’t have access to the detailed view of past bookings and tickets that are no longer valid. Please also note that only those tickets are displayed that you’ve purchased using the hvv switch app. It’s not connected to any other hvv account.

How helpful has been this answer?
FAQ

Unfortunately there’s nothing you can do about this. That’s because hvv tickets can’t be cancelled. If the double booking is due to a technical error, please contact hvv switch customer service.

How helpful has been this answer?
FAQ

Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

How helpful has been this answer?
FAQ

Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

How helpful has been this answer?
FAQ

Yes, all hvv tickets purchased using via the hvv switch app include a 7 percent online discount.

How helpful has been this answer?
FAQ

Unfortunately not. The hvv switch app only lets you purchase valid hvv tickets for you as the app user.

How helpful has been this answer?
FAQ

At the moment, hvv switch offers the following tickets:

  • Short Journey
  • Local Journey
  • Single Ticket (Hamburg AB, Rings A-F)
  • 9 am Day Ticket (Hamburg AB, Rings A-F)
  • Day Ticket (Hamburg AB, Rings A-F)
  • 9 am Group Ticket (Hamburg AB, Rings A-F)
How helpful has been this answer?
FAQ

Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

How helpful has been this answer?
FAQ

Currently it is possible to purchase the weekly ticket. Further season ticket offers can be found in the hvv app. In addition, the purchase can be made in a hvv service point or one of the many hvv ticket machines.

How helpful has been this answer?