FAQ
Ticket purchases

You cannot cancel a hvv ticket you've purchased in the hvv switch app. If a technical error occurs during a purchase however, please contact hvv switch customer service. We will then check whether cancellations can be made on a case-by-case basis.

You can find currently valid tickets and ongoing bookings at the bottom of the hvv switch app under “Trips” in the ‘Current’ tab. Expired tickets and bookings can be found under the “History” tab. Please note that past bookings and tickets that are no longer valid can no longer be viewed in the detailed view. Please also note that only tickets purchased via the hvv switch app are displayed. There is no link to a pure hvv account.

Unfortunately there’s nothing you can do about this. That’s because hvv tickets can’t be cancelled. If the double booking is due to a technical error, please contact hvv switch customer service.

Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

There is a 7% discount on all single and day tickets, as well as on upgrades. No online discount applies to season tickets and tourist offers.

Yes, the hvv switch app offers the option of purchasing tickets for other people. Before purchasing, you must enter the first and last name of the accompanying person. Please note that the ticket cannot be printed or forwarded. The ticket must be presented during an inspection via the account holder's app or wallet.

hvv switch currently offers the following tickets:

For a single journey

• Short distance

• Local area

• Single ticket

• Single ticket for children

• Single ticket for city transport/city

For one day

• Day ticket

• Day ticket for children

• Group ticket

For a longer period

• hvv Germany ticket

• Weekly ticket

• Monthly ticket

Tourist offers

• Hamburg CARD

• Hamburg CARD Group

Additional offers

• Supplementary ticket

• Supplementary ticket for children

• Season ticket supplement for weekend travel

• Season ticket supplement for 1st class RB/RE

• Bicycle ticket RB/RE

• Surcharge for single ticket 1st class RB/RE

• Surcharge for day ticket 1st class RB/RE

Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

Once you’ve registered successfully with the hvv switch app, you can start buying hvv tickets straight away. The app will guide you through the purchase process and ask you for all the information required, such as your full name and your currency (PayPal, debit-/ credit card or sepa direct debit). You should confirm your e-mail address within seven days.