Chip card subscribers should be able to easily transfer their Deutschlandticket to the hvv switch app. If you’re not an hvv subscriber with a chip card and would like to buy a Deutschlandticket in the hvv switch app, simply tap “Buy Now.”
FAQ
hvv Subscription Takeover
Unfortunately no. The takeover only applies to chip card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
This code is an automatically for you individually created and secure code, which is required for the transfer of the hvv subscription in the hvv switch app.
You can request your switch code via a contact form on hvv.de: https://www.hvv.de/switch-abo
Please note: This offer is only valid for chip card subscribers with a customer contract with Hamburger Hochbahn AG (customer numbers beginning with the digits “19”). If you receive the Hamburg social discount or are a student, this offer or ordering via the hvv switch app is also not supported.
You can request your switch code via a contact form on hvv.de: https://www.hvv.de/switch-abo
There are two ways to enter the switch code: You can either scan the QR code here. Alternatively, you can click “Transfer from chip card” on the Deutschlandticket purchase screen.
You will find the 10-digit hvv subscription customer number on your chip card, starting with the digits 19.
You can conveniently use the SEPA direct debit system. Alternatively, you can also use Paypal and credit/debit card as a means of payment.
If you transfer your hvv subscription to the hvv switch app, the subscription on the chip card is automatically cancelled. Your card loses its validity.
In the hvv switch app the Deutschlandticket is immediately available and can be used immediately.
Billing for the following month is always initiated from the penultimate working day (Mon.-Fri.) of a month using the payment method you have stored in hvv switch.
In this way, we ensure that the direct debit for the selected SEPA payment method does not take place before the 1st of the month.