Get in touch with hvv switch. And our partners.

The service that hvv switch provides all comes from one place. And is all managed by us in that one place. So you don’t have to spend time calling around different hotlines and service points.

Get in touch with hvv switch customer service here:

Please use the hvv contact form to submit your enquiry. This will enable us to deal with your queries more effectively and quickly.

Here’s how it works:

Under ‘Your enquiry’, select ‘Service and digital services’
Then, under ‘Details of your enquiry’, select ‘hvv switch app’
Under ‘What exactly is this about?’, you can then select your specific enquiry and fill in the rest of the form.

Click here for the hvv contact form

Phone: +49 (0)40 3288 - 6363 (fixed landline tariff)
Availability: Mondays to Fridays from 8:00 am to 6:00 pm

Our postal address is:

Hamburger Hochbahn AG / hvv switch, Steinstraße 20, D-20095 Hamburg, Germany

Home-bound Helpline

If you’re out and about in the evening and start to feel uneasy, you can ring the Home-bound Helpline. Trained volunteers will talk to you and stay on the line with you until you feel safe again. Our partnership is therefore another way to help you feel safe on your way home.

Home Safety Helpline availability

Sunday to Thursday: 9 pm – midnight
Friday and Saturday: 9 pm – 3 am

Telephone number: 0800 / 46 48 46 48

LOGPAY

You can currently only reach LOGPAY customer service online here.

MOIA Help Center

Right now you can reach the MOIA Help Center only online.

SIXT share Customer Service

E-mail: sixtshare-hvv@sixt.com
Phone: +49 (0)381 - 8070-5366 (fixed landline tariff)
Availability: 24 hours every day

MILES Customer Service

E-mail: hello@miles-mobility.com
Phone: +49(0)30-8379-5103 (fixed landline tariff)
Availability: 24 hours every day

Free2move Customer Service

E-mail: hallo@free2move.com

Voi Customer Service

E-Mail: support@voiapp.io
Phone: +49 (0) 157-3599-3270
Availability: 8am - 9pm every day

cambio Hamburg Booking center | Customer service

E-Mail: hamburg@cambio-CarSharing.de
Phone: +49 (0) 421 79 466 4919 (Festnetzgebühr)

Availability: 24 hours a day

cambio Lüneburg

Email: lueneburg@cambio-CarSharing.de

Phone: +49 4131 7436365

Availability: Monday to Friday, 9 a.m. to 3 p.m., Tuesday, 9 a.m. to 5 p.m.

StadtRAD

Email: hvv@stadtradhamburg.de

Phone: 040 - 18 00 43 370

Hours: Daily from 9 a.m. to 5 p.m.

Bike + Ride | Kienzler Stadtmobiliar GmbH

E-mail: support@bikeandridebox.de
Phone: 07831 788 900 (fixed landline tariff)
Availability: Mondays - Saturdays from 7:00 am - 6:00 pm (by phone) and Mondays - Fridays from 8:00 am - 6:00 pm (by E-mail)

Charging stations – Report a disturbance

Hamburg Verkehrsanlagen GmbH

Phone (24h available): 0800 300 60 70

hvv switch stations

Here you can report parking offenders or damage/vandalism to our hvv switch points.