FAQ

You can change your PIN in the hvv switch app. Simply go to your profile and select "Change hv switch PIN".

Your shuttle always needs to end at the drop-off point, or – if your plans change en route – at another stop somewhere along the route before the destination you originally requested. If there’s an ur-gent reason you need to alight, you can of course leave the shuttle at other stops. But only if MOIA drivers are able to stop there safely and in accordance with traffic regulations. You share your ride with other MOIA users who have a similar destination. It’s not possible to change your destination during your trip as this would result in their arrival time being delayed. As so often, the idea of community is central here. You can however book a new shuttle once you’ve reached your destination in your previous shuttle.

Unfortunately, no. Voucher codes from mobility partners are only valid directly with the partners.

When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.

A B+R day ticket is valid immediately from the time of booking and is valid until 23:59 on the following day.

MOIA prices are calculated dynamically, e.g. based on the current traffic situation and other factors. Therefore, prices can vary for the same route, depending on the time of day.

Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.

If this happens we recommend you register again and create a new account. Please take care to spell your e-mail address correctly.

You can cancel your booking free of charge in the hvv switch app right up until shortly before the shuttle is due to depart. You cannot change your booking after this point in time. If you need to change something about the shuttle you requested once you’ve successfully booked your trip, you’ll have to cancel it first and then request a shuttle that suits your plans.

This is how you can book a parking space:

• On the map in the app, select the B+R station at which you would like to book a parking space.
• As soon as you click on “Parking space”, another page opens with further details about the B+R station.
• The “Book parking space” button takes you to the booking page, where you can choose a tariff and a collective garage.
• After selecting the garage and the rate, you can make your booking by clicking on the ‘Book now’ button.
• Your active booking will now be displayed at the top of the app home page.

You have a free choice of spaces within the garage. If you need a locker, you can book this afterwards. The lockers are located inside the collective garages. Therefore: Make sure that the locker is located in the same shared garage as your bike parking space.