Unfortunately not. Partner offers are only valid when redeemed directly with the relevant partners. They cannot be used in the hvv switch app.
FAQ
No, unfortunately not. MOIA only allows you to travel to one destination at a time. Multiple destinations would make it impossible for MOIA to bring different users together who are travelling in the same direction.
The beta function is only available to registered users with an hvv switch customer account and a valid access code.
Please check the following:
- Does the e-scooter have more than 20% battery?
- Do you have mobile data enabled on your smartphone?
- Have you loaded the latest version of the hvv switch app and your operating system?
- Close the app and restart it.
No, the Hamburg Social Discount is only available for the hvv Deutschlandticket on a chip card, not for a ticket in the app.
You can track the route of your MOIA shuttle on the map. If you don’t see your MOIA shuttle moving along its route, that might be due to your Internet connection. Or your MOIA shuttle might be stuck in traffic. But generally speaking: If your MOIA shuttle is delayed you’ll be informed in the hvv switch app.
As the operator of hvv switch, it goes without saying that DIE HOCHBAHN stores your data in accordance with the regulations of the EU-GDPR. If you activate services offered by our partners, the required data will be passed on to these partners. Detailed information about this can be found in the General Terms and Conditions and Privacy Policy of hvv switch and its respective partners.
You just saw a MOIA shuttle around the corner from you and your booking request suggested another one? This can be down to various different reasons: It might be that the MOIA shuttle you spotted had already been booked by other customers and didn't have any more seats free. Or it would have had to make a detour to reach the next stop. The MOIA algorithm takes all these and many more factors into account to get you and your passengers to your destination as quickly and comfortably as possible.
You will receive vouchers from us as part of certain promotions or events. hvv switch vouchers cannot be purchased.
No, your bike is not automatically insured. hvv switch and Kienzler Stadtmobiliar GmbH are not liable for stolen items or other damage to your bike. Please read the general terms and conditions of Kienzler Stadtmobiliar GmbH.