hvv switch was launched with the aim of providing users who know the best way to get from A to B with easy and quick access to their favourite mobility. Over time, the target group became more diverse and the desire for information in hvv switch increased. In order to meet your needs, we have initially included the most popular functions from the hvv app. We are already working on the integration of further functions.
FAQ
Deutschlandticket
We want to offer you the easiest possible access to the hvv Deutschlandticket. With the hvv switch app, we give you exactly that: easy and fast access to your favourite mobility, including the hvv Deutschlandticket.
We are continuing to develop our services in order to offer you an even better and simpler service. To make this possible, registration via hvv switch is currently necessary.
The hvv app was developed as a pure public transport app whose most important functions are information and ticket purchase. Today's mobility offers you much more: in addition to bus and train, car sharing, e-scooters, ride sharing and other offers in Hamburg and the surrounding area can be used. The aim of the hvv switch app is to reflect this diversity and to offer you a central and simple access to your favourite mobility.
Yes, this is possible. It is important to know that the Deutschlandticket is automatically extended at the end of a month for the following month. If your hvv M account does not have enough budget but still has a remaining budget, the Deutschlandticket will be extended and the amount not covered by the remaining credit will be deducted from your salary. If you have 0€ (remaining) budget, the Deutschlandticket will be cancelled automatically.
All questions and answers about the Deutschlandticket can be found on the hvv website.
The hvv Card subscribers should be able to easily transfer their subscription to the hvv switch App.
You are not an hvv subscriber with hvv Card and would like to order a Deutschlandticket in the hvv switch app?
Then simply click "Continue to ticket" and your order process for the purchase of the Deutschlandticket will continue.
It is of great interest to us that you can easily and quickly transfer your hvv subscription to the hvv switch app. In order to provide you with sufficient customer service in case of queries, we write to our customers at different times. Maybe you just haven't been there yet.
Please note: The transfer only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
If you receive the social discount Hamburg or are a student, a transfer or order in the hvv switch app is also not supported.
Unfortunately no. The takeover only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
Unfortunately no. The takeover only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").