Due to maintenance work, in rare cases you may be automatically logged out of the app. If this happens, simply log back in with your hvv switch access data. All services will then be available to you again as usual. If you have an active hvv ticket (e.g., a Deutschlandticket), the active tickets will be downloaded to your smartphone after you log in. It may take a moment for the active tickets to reappear in the app.
FAQ
Downtime Login Logout
In individual cases, iOS users may find that the hvv switch app displays the logged-in status despite the automatic logout. In this case, please log out manually and then log in again.
It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.
The reason for such e-mails is important information about the limited availability of the hvv switch service. This general, contract-relevant reason obliges us to contact all customers. Such e-mails do not have a marketing or advertising purpose for which customer consent would be required.