Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

No. For legal reasons, booking is currently only possible for yourself.

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If you return the cambio car too late, this is unpleasant for the person with the subsequent booking. 

It is therefore better to book with a little buffer time so that this does not happen. Unused time is only charged at 50 percent of the time price by cambio.
If you are still late, extend your booking with the hvv switch app. If you have a follow-up booking, you will be asked to contact the cambio booking service by telephone.

The booking service will take care of everything else. Please note that there may be additional charges for late returns.

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FAQ

Refueling and charging cambio cars is very easy with a fuel or charging card.

Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.

Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.

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Even though journeys with the autonomous shuttles are free of charge as part of the test operation, a valid payment method is required for all bookings in the app.

Good to know: You can of course also use hvv switch for other mobility services!

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With station-based car sharing, the cars are parked in fixed parking spaces close to your home or workplace. You collect the car at a cambio station or an hvv switch point at the start of the rental and return it there at the end of the journey.

Further information can be found under the following link.

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You can view your “saved connections” in the “Trips” section of the menu bar.
If you have a saved connection, this section will be marked accordingly in the menu bar.

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You can easily report soiling and damage here.

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No, you cannot end a StadtRAD rental outside of a station or outside the service area. While you can pause the rental there, it will not automatically end until 24 hours have passed.

In this case, the daily maximum rate and a fee of up to 25 euros will be charged.

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You can open the shared garage with your QR code, which you will receive in the app after successfully booking. Hold the QR code clearly visible in front of the scanner at the booked shared garage and wait for the lock on the door to open audibly. You can now open the door of the shared garage to push your bike in.

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FAQ

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

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