You can take immediate action yourself by changing your password. Simply go to your profile in the app itself. If you want to have your account blocked and report the abuse, please contact hvv switch customer service.
FAQ
You can track the route of your MOIA shuttle on the map. If you don’t see your MOIA shuttle moving along its route, that might be due to your Internet connection. Or your MOIA shuttle might be stuck in traffic. But generally speaking: If your MOIA shuttle is delayed you’ll be informed in the hvv switch app.
Please check the following:
- Does the e-scooter have more than 20% battery?
- Do you have mobile data enabled on your smartphone?
- Have you loaded the latest version of the hvv switch app and your operating system?
- Close the app and restart it.
Free2move cars are covered by liability insurance. In the event of an accident, the excess in the event of a claim is 1,000 euros.
The excess applies per claim. You can find more information here.
Unfortunately not. If you really need more than one MOIA, you’ll need another person to book another MOIA shuttle using their own account with hvv switch.
SIXT share:
Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years
MILES:
Minimum age 18 years // Minimum driver's license possession 1 year
Free2move:
Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year
Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year
Outside the business area, you can only park a Free2move car for a stopover during your rental, but you cannot end the rental there.
If you want to make a stopover in a paid parking lot outside the business area, you will need to purchase a valid parking ticket. These costs will not be reimbursed by Free2move.
Please note: You cannot park in underground garages or other covered parking garages with Free2move!
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.
Please check whether you have entered your login data correctly (e.g. spaces in the email address). If the error message persists or you encounter other problems with the initial registration, please contact Bonvoyo@deutschebahn.com">Bonvoyo@deutschebahn.com.