hvv switch Customer Service
Please use the hvv contact form to submit your enquiry. This will enable us to deal with your queries more effectively and quickly.
Here’s how it works:
- Under ‘Your enquiry’, select ‘Service and digital services’
- Then, under ‘Details of your enquiry’, select ‘hvv switch app’
- Under ‘What exactly is this about?’, you can then select your specific enquiry and fill in the rest of the form.
Click here for the hvv contact form
Phone: +49 (0)40 3288 - 6363 (fixed landline tariff)
Availability: Mondays to Fridays from 8:00 am to 6:00 pm
LOGPAY
You can currently only reach LOGPAY customer service online here.
MOIA Help Center
Right now you can reach the MOIA Help Center only online.
SIXT share Customer Service
E-mail: sixtshare-hvv@sixt.com
Phone: +49 (0)381 - 8070-5366 (fixed landline tariff)
Availability: 24 hours every day
MILES Customer Service
E-mail: hello@miles-mobility.com
Phone: +49(0)30-8379-5103 (fixed landline tariff)
Availability: 24 hours every day
Free2move customer service
E-mail: hallo@free2move.com
Voi Customer Service
E-mail: support@voiapp.io
Phone: +49 (0) 157-3599-3270
Availability: 8am - 9pm every day
cambio Hamburg Booking center | Customer service
E-Mail: hamburg@cambio-CarSharing.de
Phone: +49 (0) 421 79 466 4919 (Festnetzgebühr)
Availability: 24 hours a day
StadtRAD
Email: hvv@stadtradhamburg.de
Phone: 040 - 18 00 43 370
Hours: Daily from 9 a.m. to 5 p.m.
cambio Lüneburg
Email: lueneburg@cambio-CarSharing.de
Phone: +49 4131 7436365
Availability: Monday to Friday, 9 a.m. to 3 p.m., Tuesday, 9 a.m. to 5 p.m.
Bike + Ride | Kienzler Stadtmobiliar GmbH
E-mail: support@bikeandridebox.de
Phone: 07831 788 900 (fixed landline tariff)
Availability: Mondays - Saturdays from 7:00 am - 6:00 pm (by phone) and Mondays - Fridays from 8:00 am - 6:00 pm (by E-mail)
Charging stations - report an error
Hamburg Verkehrsanlagen GmbH
Phone (24h available): 0800 300 60 70
hvv switch points
Here you can report parking offenders or damage/vandalism to our hvv switch points.