If you still have residual budget, which includes €0.01, and would like to book something, you can use your residual budget once a month. The remaining amount will be deducted from your salary and shown on your pay slip. This also applies to the Deutschlandticket.
FAQ
You can of course use the hvv switch app to its full extent, even if you reject tracking. There are no disadvantages.
You can view and edit your so-called master data at any time, simply by going to your account in the hvv switch app. If you have questions about other personal data, please contact hvv switch customer service.
Without a mobility budget, booking is not possible. However, you can make a booking by entering a different payment method under "Your payment details".
You can find the regulations at https://www.hvv.de/en/data-privacy-and-protection.
Your employer decides whether your remaining budget is forfeited or carried over to the following month. You are welcome to contact your company about this.
Please contact hvv switch customer service.
The validation process can be completed in just a few minutes. ID and driving license documents can be scanned and uploaded directly via the app. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. During the night between 23:00 and 06:00, it may take a little longer for the validation to be completed.
You will be informed by e-mail as soon as it has been completed. After successful validation, you can use all car sharing services in the app.
You can easily add the voucher code in two steps:
- Open the hvv switch app and tap on "Your vouchers" in the menu.
- Enter your voucher code in the input field and confirm your entry by tapping on 'Add'.
Your voucher will now be displayed under 'Current vouchers'.
At hvv switch we currently offer private use for you personally (private journeys and journeys to and from work). Business use is not supported.