Unfortunately not! You can only use one voucher per booking. The vouchers cannot be combined.
FAQ
No, your bike is not automatically insured. hvv switch and Kienzler Stadtmobiliar GmbH are not liable for stolen items or other damage to your bike. Please read the general terms and conditions of Kienzler Stadtmobiliar GmbH.
Refueling and charging cambio cars is very easy with a fuel or charging card.
Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.
Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.
When the mobility budget is made available, there may be a short-term delay in the display of the amount. If you believe that the budget amount is still not displayed correctly, please contact the customer service at info@hvv-switch.de.
If the scanner at the collective garage is unable to read the QR code, try the following:
- Tap the QR code once to enlarge the view so that the code is easier for the scanner to read.
- Set the brightness of your smartphone display to the highest level so that the QR code is clearly visible to the scanner.
If the QR code still cannot be read, you will find a “Manual access data” button below the enlarged view of the QR code. If you click on the button, a page will open with your access data, which you can enter manually on the number pad of the collective garage. To do this, follow the steps below:
- Press the # button
- Enter your access data directly into the display one after the other:
- Expiration date in the format “20241101”
- Parking space no. “001”
- PIN “1234”
- Checksum “12345”
As soon as you have entered your access data correctly, you must then enter the parking space number and PIN again to open the door without pre-selecting a button. Once you have entered the correct data, the entrance door will unlock. To open the door again, you only need to enter the parking space number and PIN.
If the manual entry of the access data does not work either, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900 Business hours: Monday - Saturday (except public holidays) from 07:00 a.m. to 6:00 p.m.
As an hvv switch customer, you can travel with cambio at these conditions.
For example, we collect information about how often you use the app, which products you are interested in, and which products are purchased. In addition, personal information such as your name and email address is shared. We also collect technical information about your behavior in the app, such as crash reports.
No. For legal reasons, booking is currently only possible for yourself.
Even though journeys with the autonomous shuttles are free of charge as part of the test operation, a valid payment method is required for all bookings in the app.
Good to know: You can of course also use hvv switch for other mobility services!
This can happen for one of the following reasons:
You did not select your voucher for redemption before booking. You should decide for yourself when to redeem your vouchers, so we leave the decision up to you. You can find out how to redeem your voucher in the app here.
The validity period of your voucher has expired. Always check the terms and conditions of your voucher. Each voucher has a clearly defined validity period.
If your voucher could not be redeemed for another reason, please contact our customer service.