FAQ

You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.

There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.

MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.

More information can be found here.

You can open the shared garage with your QR code, which you will receive in the app after successfully booking. Hold the QR code clearly visible in front of the scanner at the booked shared garage and wait for the lock on the door to open audibly. You can now open the door of the shared garage to push your bike in.

The ‘Heimwegtelefon’ is a co-operation between the hvv and the association Heimwegtelefon e.V. to accompany you safely home as passengers of the hvv.

Further information can be found here: https://www.hvv.de/de/sicherunterwegs

To get started, you can find the autonomous shuttles via the usual booking channel for MOIA - exactly where you book regular MOIA vehicles.

Under the menu item "Journeys" you will find information about the journeys for which you have already used vouchers. Vouchers have already been used. Here you can also see the value of the voucher, the price you paid and the amount you would have paid without the voucher.

Yes, the operating area is displayed on the map during the journey configuration:

• The classic MOIA area is marked in gray.
• You can recognize the autonomous test area by the blue marking.

The lockers are located in the collective garage. They are therefore only accessible in combination with a parking space booking. Therefore: Make sure that the locker is located in the same collective garage as your bicycle parking space. This is how you can book a locker:

• As soon as you click on “ Locker”, another page opens with further details about the selected B+R station.
• The “Book locker” button takes you to the booking page, where you can choose a tariff and a collective garage.
• After selecting the garage and tariff, you can make your booking using the swipe-to-action button.
• Your active booking will now be displayed at the top of the app home page.

The number of the locker in the collective garage is assigned to you - unlike with the parking space.

If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.

Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.

The rental and thus the opening of the vehicle, as well as the ending of the rental, is carried out with the app.

You can stop at any time during the ongoing cambio rental. To lock or open the vehicle, always use the vehicle key. You can usually find this in the glove compartment.

Unfortunately not at present. Bookings are currently only possible for one unaccompanied person. Important: Wheelchairs cannot currently be transported in the autonomous shuttles.

As an alternative, the regular MOIA vehicles with driver are still available.