FAQ

To get started, you can find the autonomous shuttles via the usual booking channel for MOIA - exactly where you book regular MOIA vehicles.

You can use a hvv switch voucher once for one product. The remaining amount expires.

If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.

Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.

Have you forgotten to activate the parking mode? In this case, some cars lock themselves automatically ("engine lock").

If this is the case, briefly activate parking mode afterwards and exit it again immediately. You can then simply continue driving.

If you leave the company, your hvv M mobility budget will be deactivated by your employer.
If you take a "time-out", your budget will be temporarily blocked for the period of your time-out. As soon as your hvv M mobility budget is released again by your employer, it will be visible again in the hvv switch app and can be used.

Both statuses are visible to you in the hvv switch app.
If you do not have access to your mobility budget, you can simply enter a different payment method before or during the booking process.

The rental and thus the opening of the vehicle, as well as the ending of the rental, is carried out with the app.

You can stop at any time during the ongoing cambio rental. To lock or open the vehicle, always use the vehicle key. You can usually find this in the glove compartment.

Yes, the operating area is displayed on the map during the journey configuration:

• The classic MOIA area is marked in gray.
• You can recognize the autonomous test area by the blue marking.

We are sorry! Vouchers cannot be refunded or paid out in cash.

You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.

There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.

MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.

More information can be found here.

No, until further notice you can only use the offer in Hamburg.