Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

Your employer will automatically delete you from the system. All you need to do to continue using hvv switch is to select or set a different means of payment within the hvv switch app.

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FAQ

You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.

FAQ

No. Unfortunately, that is not yet possible. The memory function is still being worked on.

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FAQ

We have integrated various systems into the hvv switch app that help us evaluate usage behavior from a technical and sales perspective. The data that we obtain in this way helps us to improve the app technically and to better tailor our offering to your needs.

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FAQ

Please contact Hamburger Energienetze on the toll-free fault hotline 0800/ 1 439 439 (available 24/7). Please note that Hamburger Energienetze requires the charging point number. This can be found on the side above the charging point.

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FAQ

If you have any problems with the initial registration, Bonvoyo customer service will be happy to help you at Bonvoyo@deutschebahn.com. For all other questions, please contact the hvv switch customer service at info@hvv-switch.de.

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FAQ

You will find the validity of the voucher in the view of your deposited voucher under "Your vouchers".

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FAQ

You can easily report soiling and damage here.

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FAQ

  1. Open the car via the app and take the charging card from the glove compartment/armrest.
  2. Deactivate the charging station and end the charging process with the card.
  3. Then pull the charging cable out of the charging station and then unplug it from the vehicle.
  4. Wind up the cable once and place it back in the trunk.
  5. Please also put the card back into the respective holder in the car.
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FAQ

When the mobility budget is made available, there may be a short-term delay in the display of the amount. If you believe that the budget amount is still not displayed correctly, please contact the customer service at info@hvv-switch.de.

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