Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.
You need a smartphone that operates at least iOS 14 or Android 8.0. If you don’t know which operating system is installed on your smartphone you can check that in your smartphone settings. You also need to be online to purchase tickets and submit bookings. More details about requirements for using the app can be found under "What details do I need to enter to register for hvv switch?".
Start by checking whether your smartphone is connected to the Internet, i.e. is online, and whether the connection is stable. App downloads are sometimes prevented, for instance, when connected to public and unsecured networks. You can also check if your security settings allow for the downloading of apps.
Unfortunately it's not possible at the moment to create a business account in hvv switch.
No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.
Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
In cases like this you should contact hvv switch customer service straight away. We will then de-activate your account immediately. You will find our customer service contact details here.
When you register for hvv switch you will retain your existing customer account with the particular partner. You then have the choice of using the service either with hvv switch or using the app of the respective partner.
hvv offers information about accessibility on its website. This includes information such as where to find barrier-free and wheelchair-friendly train stations in the hvv network.
You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.
There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.
MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.
There are no special restrictions in place when taking luggage onto public transport. The following luggage rules do apply for MOIA though: You can take on one item of hand luggage with you, as long as you can stow it safely in your seat area without disturbing or endangering other passengers. Larger bags or suitcases can be placed in the front compartment next to the boarding area on the shuttles, provided there is space available.
When it comes to car sharing, please be informed about the terms regarding travelling with pets on board here.