You can track the route of your MOIA shuttle on the map. If you don’t see your MOIA shuttle moving along its route, that might be due to your Internet connection. Or your MOIA shuttle might be stuck in traffic. But generally speaking: If your MOIA shuttle is delayed you’ll be informed in the hvv switch app.
FAQ
When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.
As the operator of hvv switch, it goes without saying that DIE HOCHBAHN stores your data in accordance with the regulations of the EU-GDPR. If you activate services offered by our partners, the required data will be passed on to these partners. Detailed information about this can be found in the General Terms and Conditions and Privacy Policy of hvv switch and its respective partners.
Unfortunately not. If you really need more than one MOIA, you’ll need another person to book another MOIA shuttle using their own account with hvv switch.
Please contact the hvv switch customer service at info@hvv-switch.de.
You can take immediate action yourself by changing your password. Simply go to your profile in the app itself. If you want to have your account blocked and report the abuse, please contact hvv switch customer service.
Please check the following:
- Does the e-scooter have more than 20% battery?
- Do you have mobile data enabled on your smartphone?
- Have you loaded the latest version of the hvv switch app and your operating system?
- Close the app and restart it.
The reason for such e-mails is important information about the limited availability of the hvv switch service. This general, contract-relevant reason obliges us to contact all customers. Such e-mails do not have a marketing or advertising purpose for which customer consent would be required.
You can view and edit your so-called master data at any time, simply by going to your account in the hvv switch app. If you have questions about other personal data, please contact hvv switch customer service.
Please contact hvv switch customer service.