FAQ

If an incorrect booking has been made due to a technical error in the hvv switch app, please contact hvv switch customer service at info@hvv-switch.de. Please note that public transport tickets are excluded from cancellation.

This is how you can book a parking space:

• On the map in the app, select the B+R station at which you would like to book a parking space.
• As soon as you click on “Parking space”, another page opens with further details about the B+R station.
• The “Book parking space” button takes you to the booking page, where you can choose a tariff and a collective garage.
• After selecting the garage and the rate, you can make your booking by clicking on the ‘Book now’ button.
• Your active booking will now be displayed at the top of the app home page.

You have a free choice of spaces within the garage. If you need a locker, you can book this afterwards. The lockers are located inside the collective garages. Therefore: Make sure that the locker is located in the same shared garage as your bike parking space.

1. Open the car via the app and take the charging card from the glove compartment/armrest.
2. Deactivate the charging station and end the charging process with the card.
3. Then pull the charging cable out of the charging station and then unplug it from the vehicle.
4. Wind up the cable once and place it back in the trunk.
5. Please also put the card back into the respective holder in the car.

This can occur if a validation process is started and not ended by clicking on the cross and selecting a reason or if the app is closed during the validation process. In this case, please wait a short time and then try again. You can restart the driver's license validation after one hour at the latest.

Rental prices for bike parking spaces and lockers may vary depending on the B+R station. Even free parking spaces and lockers must be booked via the app so that we can reserve the space/locker for you. You can find a detailed list of prices on the respective B+R station page in the app.

You can view your “saved connections” in the “Trips” section of the menu bar.
If you have a saved connection, this section will be marked accordingly in the menu bar.

You can find the validity of the voucher in the view of your stored voucher in your profile under “Vouchers.” 

You can easily report soiling and damage here.

In the hvv switch app, we use a system that allows us to send offers and information to our users. This information is personalized, i.e. it is based on your behavior within the app (e.g. which service you book or which product you are interested in). We only collect this data if you agree to the "personalized approach".

Selected companies are currently participating. Your employer will let you know if they are participating in hvv M.