The car can be easily opened via the hvv switch app. Make sure you have Wi-Fi or mobile data.
Use the “Open vehicle” button and follow the instructions. You will find the car key in the glove compartment. In some cars, the on-board computer will ask you to enter the cambio PIN. This will be displayed in the app.
You can also easily end the rental via the app.
You can find out what else you should think about here.
Yes! You can add and save your voucher for later redemption in the app as long as it is valid. Make sure that the voucher does not expire.
This can occur if a validation process is started and not ended by clicking on the cross and selecting a reason or if the app is closed during the validation process. In this case, please wait a short time and then try again. You can restart the driver's license validation after one hour at the latest.
Each voucher has clearly defined terms of use that are checked when you add a voucher. Make sure you meet these conditions. If your voucher could not be added for any other reason, please contact our customer service. We will be happy to help you!
Please remember your personal belongings. If you have used an electric vehicle, it must be connected to a charging station at the end of the rental period. You can find out how to do this here.
Remember to close the windows, put the fuel or charging card and the vehicle key back in the logbook or glove compartment. You can then simply lock the car using the app.
The ‘Heimwegtelefon’ is a co-operation between the hvv and the association Heimwegtelefon e.V. to accompany you safely home as passengers of the hvv.
Further information can be found here: https://www.hvv.de/de/sicherunterwegs
No. Provisional driving licenses and ID cards are not accepted for use of the car sharing services in the hvv switch app.
You can find the validity of the voucher in the view of your stored voucher in your profile under “Vouchers.”
You can easily extend your booking during the rental period via the app. If you have a follow-up booking, you will be asked to contact the cambio booking service by phone. Please note that additional fees may apply if the vehicle is already booked for the follow-up period.
You can also shorten your booking by returning the car earlier than planned. cambio will charge you 50 percent of the hourly rate for the unused time.
Bookings of more than 7 days can be canceled free of charge up to 7 days before the start of the booking. All shorter bookings (i.e., less than 7 days rental period) can be canceled free of charge in the app up to 24 hours before the start of the booking.
Short-term cancellations will be charged at 50% of the hourly rate.
If a high-risk payment method (such as SEPA Direct Debit or other payment methods involving credit risk or an unknown amount due) is selected for the first time, the payment provider will conduct a credit check through credit reporting agencies (such as SCHUFA Holding AG) after the payment details have been entered. This check is not performed with every ticket purchase. The credit check may affect the SCHUFA score if, independently of our payment service provider, there are additional inquiries from other service providers outside the hvv switch app.
