Yes. You can book up to 71 hours in advance. Multiple advance bookings are also possible. Please note that these should not be too close together, otherwise you will receive an error message.
FAQ
Please, check the app to see if MOIA has cancelled or if there is a delay in arrival. You can see where the arriving MOIA is on the map. You can cancel and re-book the current journey up to the time of boarding.
Green areas marked with a P are prime parking spaces that you can use to park your e-scooter.
If you cannot stop renting, contact the respective customer service of our partners.
You can check these points first, however, and then your problem may resolve itself:
- Is the engine really off?
- Are all doors and windows closed?
- Has the fuel or charging card been returned to its designated place in the car?
- Is the car parked within the business area?
- Does your mobile phone have reception?
The vast majority of e-cars are started by stepping on the brake and then pressing the start/stop button or using the car key as usual (depending on the model and car sharing provider). Note that e-cars are very quiet while driving and therefore other road users hardly hear them. To avoid high battery consumption, it is recommended to use devices with high energy consumption, such as heating, air conditioning or radio, as sparingly as possible.
This is due to the fact that you have activated services for which this information is mandatory and/or a validation has already been provided. Of course, you can edit this information at any time. For example, if you got married or changed your mobile number. Please note that our services can no longer be used without access to this mandatory data.
The validation process can be completed in just a few minutes. ID and driving license documents can be scanned and uploaded directly via the app. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. During the night between 23:00 and 06:00, it may take a little longer for the validation to be completed.
You will be informed by e-mail as soon as it has been completed. After successful validation, you can use all car sharing services in the app.
Drop-off zones are part of the Free2move business area. A drop-off fee is charged if you park the car in drop-off zones and end your journey there. In some cases, a fee is also charged if you start your rental from a drop-off zone.
You can find out more about Free2move's drop-off zones and drop-off fees here.
B+R stands for Bike-and-Ride and offers you the opportunity to park your private bike safely near the station so that you can easily change trains. You can book a parking space for your bike and a locker at the B+R station of your choice. Your bike will be stored in a dry and secure collective garage for the duration of your booking. Your bike is better protected against vandalism and theft in the collective garage than in a freely accessible parking lot.
Translated with DeepL.com (free version)
Outside the business area, you can only park a carsharing car for a stopover during your rental, but you cannot end the rental there.
If you want to make a stopover in a paid parking lot outside the business area, you will need to purchase a valid parking ticket. These costs will not be reimbursed by carsharing providers.
Please note: You cannot park in underground garages or other covered parking garages with carsharing cars!