Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

hvv switch was launched with the aim of providing users who know the best way to get from A to B with easy and quick access to their favourite mobility. Over time, the target group became more diverse and the desire for information in hvv switch increased. In order to meet your needs, we have initially included the most popular functions from the hvv app. We are already working on the integration of further functions.

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SIXT share & SHARE NOW

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

Please note that not all of the rates listed are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

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Once you’ve registered, open the MOIA module on your dashboard. You can then either let hvv switch identify your current location using GPS or enter your desired pick-up point and destination yourself. Then you can specify a desired time for your shuttle. You may be asked to enter additional information needed to make the booking in the app if you haven’t done so already. In order to book a MOIA shuttle you have to: Confirm your email address, enter your first and last name, and your mobile number. You must also deposit a means of payment in your account..

If all requirements are met and a MOIA shuttle is available, you’ll then receive a shuttle offer. You’ll receive all the information you need to make a paid booking, including the location of the virtual stop where you’ll be picked up and where the shuttle will take you so that you’re at least close to your destination. Plus, of course, the arrival time and the price. If you agree to all this, you can then confirm the booking of your shuttle. At this point we authorize the amount on your PayPal account and a consession will be made.

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FAQ

We’ll guide you through the necessary steps to book a service for the first time using the hvv switch app.

  • If you want to buy a hvv ticket you will need to enter your first and last name. We also need details of a PayPal account, a debit- or credit card, which we can then debit as payment for the ticket.
  • If you want to book a MOIA shuttle, we’ll need your mobile number in addition to the details mentioned above.
  • If you want to rent a TIER eScooter you need to be at least 18 years old.
  • For SIXT share, and MILES and WeShare you must also save your registration address and driver's license data and have this information validated.
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The rental may be terminated within the Hamburg business area (exception: MILES vehicles may also be parked in other cities with MILES business area), at a hvv switch point (as long as it is located in the business territory of the respective partner) or, if it is a rented car from SIXT share, at a SIXT rental station (also outside Hamburg in other cities). You must ensure that the car is properly parked in permitted places in the public road space, according to the road traffic regulations for the next 48 hours. The rental may not be terminated in parking zones with parking discs and in residents' parking spaces.

If you want to return your SIXT Share car to a SIXT station, you can find information here.

As a general rule, parking is not permitted in the following locations or areas:

  • In parking garages, underground garages or on other covered parking areas.
  • In private parking lots (parking garage, backyard)
  • In residents' parking lots
  • In parking spaces with time restrictions that still come into effect within 48h after the vehicle is parked (see General Terms and Conditions).
  • In designated parking areas for electric vehicles (exception: e-vehicles)
  • In no-parking areas that are outlined in red on the map in the hvv switch app.

cambio and Dorfstromer offer station-based car sharing, i.e. the start and end of the rental always take place at the same hvv switch point. The rental of cambio and Dorfstromer cars may only ever be ended at the hvv switch point at which the rental was started.

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Yes, the airport is located within the MOIA service region. The stop at the airport is located on the special lane in front of Terminal 2 on the arrivals level, behind the second S-Bahn tunnel.

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You can reach MOIA customer service here.

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Make sure you’re logged out, then click on "Forgot password?" in the app. You’ll then receive an e-mail allowing you to create a new password.

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No, unfortunately not. Taking animals on board MOIA shuttles isn’t permitted, for the sake of protecting any fellow passengers with allergies. MOIA only makes an exception in the case of guide dogs. These dogs are allowed on board provided their owners have an additional belt or harness to strap them in securely. The shuttle can only proceed if this belt or harness is placed around the dog before the start of the journey and its leash is inserted into the buckle.

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Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

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