Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

SIXT share & Free2move

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

Please note that not all of the rates listed are valid for hvv switch.

MILES

With MILES, you generally pay per kilometer driven. The applicable rates can be found in the MILES fare overview. You can find out about other fees and costs at MILES, such as the unlocking fee or the minimum amount for L and XL class vehicles, here​​​​​​​. Please note that not all MILES tariffs are valid for hvv switch.​​​​​​​

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FAQ

It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.

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FAQ

Carry out a safety check before every journey:

  • Are the brakes OK? Pump them to be sure.
  • Are the tyres undamaged? What about the entire e-scooter?
  • Are the lights working?
  • Does the e-scooter have enough battery?
  • And does your mobile phone have enough battery to finish your ride?

If you notice any defects on your Voi e-scooter, please let our hvv switch customer service know or feel free to contact Voi customer service directly.

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FAQ

Currently, users of SIXT share, MILES and Free2move can use the charging stations.

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We’ll guide you through the necessary steps to book a service for the first time using the hvv switch app.

  • If you want to buy a hvv ticket you will need to enter your first and last name. We also need details of a PayPal account, a debit- or credit card, which we can then debit as payment for the ticket.
  • If you want to book a MOIA shuttle, we’ll need your mobile number in addition to the details mentioned above.
  • If you want to rent a Voi eScooter you need to be at least 18 years old.
  • For SIXT share, and MILES and WeShare you must also save your registration address and driver's license data and have this information validated.
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FAQ

Make sure you’re logged out, then click on "Forgot password?" in the app. You’ll then receive an e-mail allowing you to create a new password.

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FAQ

Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

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You can reach MOIA customer service here.

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FAQ

With MILES, the calculation is made for kilometres driven in the standard tariff. In the hvv switch app, driven kilometers and not the time driven are displayed. In addition, there is an "unlocking fee" of 1 euro to reduce the deductible in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

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