hvv switch gives you access to both hvv tickets and new mobility services such as car sharing, ride sharing and e-scooter sharing – in one single app. Opening up more options for you when travelling through the hvv service region. In the long run, we aim to offer as many transport services in Hamburg as possible, all in this one app.
FAQ
Once you have logged in, you can click on “Change password” in the Login and Security category of your profile and enter and save your new password.
SIXT share
offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.
You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.
MILES & Free2move
offer rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and Free2move 6,99 euros. Further information can be found here.
Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.
You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.
The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:
- MILES: Ending also possible in other MILES cities
- SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
- cambio & Dorfstromer: Start and end must always take place at the same hvv switch point
Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:
- in parking garages, underground garages, or covered areas
- in private parking lots (e.g., backyards, parking garage areas)
- in parking spaces reserved for residents only
- in zones with parking discs or time limits that take effect within 48 hours
- in parking spaces for electric vehicles (except with an electric car)
- in “no parking” areas, which are marked in red in the app
Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.
Make sure you’re logged out, then click on "Forgot password?" in the app. You’ll then receive an e-mail allowing you to create a new password.
There are two ways to enter the switch code: You can either scan the QR code here. Alternatively, you can click “Transfer from chip card” on the Deutschlandticket purchase screen.
Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.
That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share, Free2move, MOIA, cambio or MILES vehicle, please contact the relevant customer service.
The following also applies to cambio: If you discover the loss within the first three days of use and are standing directly by the car you are using, please contact cambio by telephone. In addition to your name, state your license plate number and that you are a hvv switch user in Hamburg. The cambio customer service will provide you with further information.
By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.
Billing for the following month is always initiated from the penultimate working day (Mon.-Fri.) of a month using the payment method you have stored in hvv switch.
In this way, we ensure that the direct debit for the selected SEPA payment method does not take place before the 1st of the month.