If you have any questions, please contact the hvv switch customer service or the HOCHBAHN subscription customer service:
Phone: (040) 3288 - 6363 (landline charge)
mo - fr 8 a.m. - 6 p.m.
or
phone: 040/32 88 29 24 (landline fee)
mo - fr 8 - 18 o'clock
Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.
You can change your password yourself. Simply make sure you’re not logged in and click on “Forgot password?” to have an e-mail sent to your e-mail address. Alternatively, you can log in to the hvv switch app, go to your account settings and change your password there.
Yes, the airport is located in the MOIA service area. Due to a construction site, the departure/arrival point had to be moved until further notice.
You can find detailed information here.
You will only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. Depending on the mobility partner(s) you are using, you’ll need enter additional information. You can find out more here
In the short term, it may help to perform the initial activation with a stable internet connection (e.g. in WLAN) and / or to close and restart the app.
You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.
Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.
If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.
Important note: In underground garages or other covered parking garages you cannot park with MILES!
With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.
If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.
You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.
In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.
After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.
