Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

There are two ways you can proceed with entering the switch code: Either you scan the QR code in your cover letter. The switch code will then appear there pre-filled.
Alternatively, you can select the Deutschlandticket on the home screen and click on "Get started" and "Subscribe now".

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FAQ

You will only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. Depending on the mobility partner(s) you are using, you’ll need enter additional information. You can find out more here

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FAQ

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

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  • Find a TIER or Voi eScooter near you via the hvv switch app and scan the QR code to see all the details about the e-scooter. You can open the camera for scanning by clicking on the QR code icon on the dashboard and allowing the camera to be used.
  • Put one foot on the running board, put your hands on the handlebars and push your foot three to four times to get going.
  • Put both feet on the running board when you're ready to accelerate and start your ride.
  • Use the right lever to gain speed and the handbrake to slow down.
  • Please, note that the new eScooters do not have a rear foot brake. Brake when going downhill.
  • Do not exceed the speed limit of 20km/h.
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FAQ

Unfortunately, not! To ride with your companion, he or she should also download the hvv switch app and register to rent a TIER e-scooter with their own hvv switch account.

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You can change your password yourself. Simply make sure you’re not logged in and click on “Forgot password?” to have an e-mail sent to your e-mail address. Alternatively, you can log in to the hvv switch app, go to your account settings and change your password there.

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FAQ

Up to now, the debit for your hvv Card was always made on the first bank working day of a month for the current month. The billing for the following month will always take place on the 25th of the month via your payment method deposited in hvv switch.

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In the short term, it may help to perform the initial activation with a stable internet connection (e.g. in WLAN) and / or to close and restart the app.

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FAQ

Please contact hvv switch customer service and enquire about the reason it has been deactivated. They will then be able to tell you exactly what you need to do to unblock your account.

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