If you change trains, busses or ferries, you remain checked in because hvv Any recognises that you are still at a stop. If a change takes longer, please check if you are still checked in before continuing your journey. Sometimes, if the waiting time is very long, hvv Any may assume that you have finished your journey. If you are no longer checked in but would like to continue your journey, simply check yourself in again.
FAQ
You can find MOIA's current service times here.
Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
At the moment, hvv switch offers the following tickets:
- Short Journey
- Local Journey
- Single Ticket (Hamburg AB, Rings A-F)
- Day Ticket (Hamburg AB, Rings A-F)
- Group Ticket (Hamburg AB, Rings A-F)
- Weekly ticket (hvv network)
- Monthly ticket (hvv network)
- Deutschlandticket (nationwide)
The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is
- S: 900 EUR
- M: 900 EUR
- L: 1000 EUR
- XL: 1000 EUR
- P: 1000 EUR
The deductible applies per claim.
In order to activate and use hvv Any, you need to enable some permissions before activating hvv Any:
- Location: with the location permission we record your location via the GPS location of your end device. Based on this data your journey will be calculated later.
- Bluetooth: The Bluetooth permission is used to detect Bluetooth beacons distributed in the network, which we use to compensate for weak GPS positioning at underground stations, for example.
- Physical Activity: With the motion information, we improve the automatic completion of the ride based on the recorded motion profiles.
- Fitness Tracking: If you are using iOS, it is important that your fitness log is generally turned on. Otherwise, the authorization cannot be assigned. You can find this setting in the settings under Privacy / Exercise & Fitness /. The fitness log must be activated here.
- Means of payment: You have to define a means of payment. Either link a PayPal account or deposit a debit or credit card (American Express, Visa or Mastercard).
Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.
If you are unable to deposit your credit or debit card, this may be due to various reasons: Before adding the card, your customer account will be checked for security reasons. If there are any inconsistencies, the card will not be added. Please contact our payment service provider LOGPAY Financial Services GmbH (mobility@logpay.de) for further information.
Another reason could be that your entries (card data, 3D-Secure check) were not verified during the deposit process. In this case, please contact your card-issuing bank or the respective credit institution. Technical reasons are also possible. In this case, please try again at a later date.
The travel authorisation is valid within the hvv fare zone in the rings A-F (excluding the Steinburg district). You can find the geographical tariff map of the hvv here.
We’ll send an automated invoice to the e-mail address saved for your account. Please check your spam folder first. Under the menu item “Journeys” you also have the option of downloading the invoice for each journey made.