FAQ

The price for a ride consists of a fixed activation fee of 1 euro to unlock the eScooter and another fee per minute for the ride. As prices vary, we cannot quote a fixed price per minute. You can see the price always in the hvv switch app before you start your rental.

You can cancel a booked MOIA shuttle free of charge, right up until the just before the time of boarding, simply by clicking the button “Cancel your trip” in the app. The reservation of the amount to be paid on PayPal - if selected as means of payment - will then be deleted after 29 days, without any payment being debited.

Yes, when using hvv Any, the app must run without interruption and must not be closed, otherwise no data can be recorded for the calculation of the journey. This does not mean that the screen must be switched on the entire time or that no other apps can be used on your smartphone while you are using hvv Any. It is just that the hvv Any app must not be closed. If the app is not active for too long (max. 2 minutes), your driving authorisation will be revoked.

7 percent in VAT is charged for hvv tickets. All other services are taxed at 19 percent.

Keep the following things in mind when you have reached your destination and want to park your eScooter:

• Make sure you are within the business area. This is marked on the map for you.
• You should not be in a prohibition zone. This is visible as a red area on the map. You cannot finish a ride in this area. If you are at the border of the parking ban, it may be that the ride cannot be completed due to slight GPS deviations. This can be easily fixed if you drive a little deeper into the business area.
• The parking space you have chosen must not block public paths, sidewalks, cycle paths, zebra crossings, pedestrian traffic lights, hvv stops, driveways or building entrances of any kind.
• You are not allowed to park on private property or in backyards.
• Always park the eScooter upright.
• The parking spaces of the hvv switch stations are reserved for our car sharing partners. E-scooters may not be parked there.

If you want to rent cars using the hvv switch app, we are obliged by the affiliated providers of these services to ensure that you are in possession of a valid driving licence. Cars can only be booked and used if all the security criteria have been met and verified in the form of a validation process.

The sole use by children under 14 years of age is not intended in hvv Any.

You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

If you transfer your hvv subscription to the hvv switch app, the subscription on the hvv Card is automatically cancelled. Your card loses its validity.
In the hvv switch app the Deutschlandticket is immediately available and can be used immediately.

No. Only the person who has registered with the hvv switch app is permitted to use it.