Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

No, only you, as the owner of the hvv switch account, are allowed to rent and drive cars. The general Terms & Conditions of the respective mobility provider explicitly prohibit the driving of their cars by any third parties. Unauthorised users drive without comprehensive cover and will be fully liable.

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Basically, both adults and children can ride in the MOIA. Further information can be found here.

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FAQ

Currently it is not possible to buy additional insurances with hvv switch. When booking a SIXT share, MILES or WeShare car via the hvv switch app, only the booking with the standard liability limit is possible. Details about the liability limit you can find out at the respective partner.

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FAQ

In this case, you should contact hvv switch customer service.

They can close your account, and you can create a new one once the email address becomes available again. It is currently not possible to change the email address on your existing account.

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FAQ

To use car sharing services, you must be in possession of valid ID and driving license documents and validate them in the app. If the driving license you have on file expires, we will inform you by e-mail in good time so that you can take care of issuing and depositing a new driving license.

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You can change your payment method in the menu under “Profile” -> “Payment methods” -> “Add payment method” or add a new payment method there.

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FAQ

Unfortunately you cannot use your ProfiCard for other hvv switch services. It is only valid for use when travelling on hvv.

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FAQ

Unfortunately not. The hvv switch app can only be used for the service region in which hvv operates, and for the mobility partners also operating within this region.

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Unfortunately it's not possible to create a business account.

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Unfortunately not. This isn’t possible. A separate receipt will be sent for each booking. These receipts cannot be displayed for a particular time period in the hvv switch app.

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