The switchh card can still be used to unlock and lock cambio vehicles.
If you’d like to rent StadtRAD bikes, please use either the StadtRAD app or the terminal at the StadtRAD station. You also have the option of renting the bikes by phone. Simply call the Hamburg landline shown on the StadtRAD bike itself. The voice menu gives a quick and simple way to rent the bike. For more information, please visit the StadtRAD website.
You need a smartphone that operates at least iOS 15 or Android 8.0. If you don’t know which operating system is installed on your smartphone you can check that in your smartphone settings. You also need to be online to purchase tickets and submit bookings. More details about requirements for using the app can be found under "What details do I need to enter to register for hvv switch?".
You can conveniently use the SEPA direct debit system. Alternatively, you can also use Paypal and credit/debit card as a means of payment.
No, this is not possible. Only in Hamburg can you use TIER and Voi via the hvv switch app.
The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.
Are you having trouble finishing your ride? Then look under "What if you can't finish your ride?"
When a journey is started in the hvv switch app, the system reserves a fixed amount, also known as a pre-authorisation. This is to ensure that you have enough credit on your payment method to be able to pay for the journey later. At the end of the journey, only the amount actually used is collected; the remaining amount is released again afterwards.
TIER: The maximum rental time of a TIER e-scooter is two hours. After 120 minutes, the ride is automatically terminated.
Voi: The maximum rental period of a Voi e-scooter is one hour. After 60 minutes, the ride ends automatically.
The providers have set a maximum ride duration to ensure that your account is not charged unnecessarily if you forget to end your ride.
The hvv switch points are displayed in the car sharing section of the app on the map view as a red pin with a hvv switch icon. If you have not rented a car at the moment, it works like this: A small number on the pin shows you the number of cars that are bookable via the hvv switch app.
Clicking on the hvv switch dot will show you the name and address of the hvv switch dot as well as details about the cars that can be booked. The available cars can be clicked on. This way you can get detailed information and also start a reservation or rental if needed.
You will be shown the walking distance and the distance to the hvv switch point directly in the app on the map.
Important: cambio vehicles can also park at the hvv switch point. However, these are not displayed in the detailed view because this provider is not yet integrated into the hvv switch app and therefore cannot yet be booked via hvv switch.
If you are currently traveling in a rented car, this is how it works:
During an ongoing reservation or rental, the view of the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a "PX". The "X" in "PX" stands for the number of free parking spaces on the hvv switch points to help you find a free parking space.
When you find or are shown a hvv switch point with charging infrastructure, you will notice another number on the pin, one with a lightning symbol. This number indicates how many charging points are currently free at the hvv switch point.
In principle, hvv Any can carry up to four people - children as well as adults. The settings for this can be found above the 'Start journey' button, and the number of people can be edited using the stylus.
