Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

In principle, you can change your personal data saved in the hvv switch app at any time by simply logging into the hvv switch app and opening your customer profile. You can then change and save your data accordingly. Please note that altering certain data may result in it having to be verified once again, e.g. your mobile phone number or your chosen method of payment. The e-mail address saved for your account can never be changed. If you ever need to change such information, please contact our hvv switch customer service.

If you have successfully validated your driving licence, you can change your personal data and driving licence data via the app. However, this means that you will have to validate your driving licence again in order to be able to use providers that require a driving licence. You can change the address of your place of residence at any time without having to validate your driving licence again.

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FAQ

The 7% discount is taken into account in all online sales platforms of the hvv and is also taken into account in hvv Any.

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FAQ

It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.

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FAQ

Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share & SHARE NOW

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking. Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

WeShare

The authority will contact WeShare. WeShare will contact you directly to clarify the details. Here you can find an overview of all relevant expense allowances at WeShare.

e-Scooter

Also in the case of TIER or Voi, it may be that a fine is levied for an administrative offence. They will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

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Unfortunately not. There aren’t any special rates for hvv subscription holders in the hvv switch app.

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FAQ

Your current tickets and bookings can be found at the top of your dashboard in the hvv switch app. You can access an overview of all your bookings and tickets under the usage history menu. Please note that you won’t have access to the detailed view of past bookings and tickets that are no longer valid. Please also note that only those tickets are displayed that you’ve purchased using the hvv switch app. It’s not connected to any other hvv account.

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FAQ

In order to drive with our car sharing providers, you must fulfill the following points for safety reasons:

  • Hold an EU(EEA) /Swiss driving license for at least 1 year.
  • Driving license must be valid for at least 28 days
  • MILES: Be at least 18 years old or older
  • SIXT share: Be 21 years or older
  • SHARE NOW: 18 years or older
FAQ

With MILES, the calculation is made for kilometres driven in the standard tariff. In the hvv switch app, driven kilometers and not the time driven are displayed. In addition, there is an "unlocking fee" of 1 euro to reduce the deductible in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

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FAQ

You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.

Re-activation of the cancelled service is possible at any time as long as the terms and conditions are respected. If you decide to cancel your hvv switch account, we will automatically cancel the accounts you have with our partners.

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Depending on the smartphone used, it can take up to 30 seconds for the current location to be determined when the location services are activated. So if you see this error message in the tariff area, your location has not yet been determined by the smartphone's location services. This can be prevented by permanently activating the location services or by allowing an appropriate amount of time to elapse between starting the app, including activating the location services, and starting your journey.

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