FAQ

No. Only the person who has registered with the hvv switch app is permitted to use it.

Unfortunately not. There aren’t any special rates for hvv subscription holders in the hvv switch app.

Yes, all tickets are still available in the hvv switch app and can also be accessed there.

7 percent in VAT is charged for hvv tickets. All other services are taxed at 19 percent.

You can cancel a booked MOIA shuttle free of charge, right up until the just before the time of boarding, simply by clicking the button “Cancel your trip” in the app. The reservation of the amount to be paid on PayPal - if selected as means of payment - will then be deleted after 29 days, without any payment being debited.

Keep the following things in mind when you have reached your destination and want to park your Voi eScooter:

• Make sure you are within the business area. This is marked on the map for you.
• You should not be in a prohibition zone. This is visible as a red area on the map. You cannot finish a ride in this area. If you are at the border of the parking ban, it may be that the ride cannot be completed due to slight GPS deviations. This can be easily fixed if you drive a little deeper into the business area.
• The parking space you have chosen must not block public paths, sidewalks, cycle paths, zebra crossings, pedestrian traffic lights, hvv stops, driveways or building entrances of any kind.
• You are not allowed to park on private property or in backyards.
• Always park the eScooter upright.
• The parking spaces of the hvv switch stations are reserved for our car sharing partners. E-scooters may not be parked there.

Renting SIXT share cars using the hvv switch app is only possible within the SIXT share service region in Hamburg. However, you are permitted to drive outside of this service region and even abroad. A detailed list of countries where you are permitted to drive can be found in the SIXT General Terms and Conditions.

You can only end the rental in the same country in which the vehicle was originally rented, however. But this can also be outside Hamburg, within a SIXT share service region in another city, or at a SIXT rental station.

You need a smartphone that runs at least iOS 15 or Android 9. If you don't know which operating system your smartphone runs on, you can check this in your smartphone's settings. You also need to be online to purchase tickets and make bookings. You can find the access requirements under “What information do I need to register for hvv switch?”

To use the hvv switch app version 2.0, you need at least “iOS 16” for the iOS operating system and “Android 10” for Android."

The hvv switch points are displayed in the car sharing section of the app on the map view as a red pin with a hvv switch icon. If you have not rented a car at the moment, it works like this: A small number on the pin shows you the number of cars that are bookable via the hvv switch app.

Clicking on the hvv switch dot will show you the name and address of the hvv switch dot as well as details about the cars that can be booked. The available cars can be clicked on. This way you can get detailed information and also start a reservation or rental if needed.

You will be shown the walking distance and the distance to the hvv switch point directly in the app on the map.

If you are currently traveling in a rented car, this is how it works:

During an ongoing reservation or rental, the view of the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a "PX". The "X" in "PX" stands for the number of free parking spaces on the hvv switch points to help you find a free parking space.

When you find or are shown a hvv switch point with charging infrastructure, you will notice another number on the pin, one with a lightning symbol. This number indicates how many charging points are currently free at the hvv switch point.

The price for a ride consists of a fixed fee to unlock the e-scooter and a price per minute ridden. As prices vary, we cannot quote fixed prices. You can always see the fee and prices in the hvv switch app before you start your rental.