FAQ

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.

Re-activation of the cancelled service is possible at any time as long as the terms and conditions are respected. If you decide to cancel your hvv switch account, we will automatically cancel the accounts you have with our partners.

The 7% discount is taken into account in all online sales platforms of the hvv and is also taken into account in hvv Any.

You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.

You can conveniently use the SEPA direct debit system. Alternatively, you can also use Paypal and credit/debit card as a means of payment.

To use the car sharing services, you must present a valid ID document and a valid driving license (class B) in card format. We accept driving licenses issued in the European Union (EU), the European Economic Area (EEA) and Switzerland. Either a passport or an EU identity card can be used as an identification document for validation.

No, unfortunately not. Taking animals on board MOIA shuttles isn’t permitted, for the sake of protecting any fellow passengers with allergies. MOIA only makes an exception in the case of guide dogs. These dogs are allowed on board provided their owners have an additional belt or harness to strap them in securely. The shuttle can only proceed if this belt or harness is placed around the dog before the start of the journey and its leash is inserted into the buckle.

Unfortunately, not! To ride with your companion, he or she should also download the hvv switch app and register to rent a Voi e-scooter with their own hvv switch account.

The sole use by children under 14 years of age is not intended in hvv Any.

Depending on the smartphone used, it can take up to 30 seconds for the current location to be determined when the location services are activated. So if you see this error message in the tariff area, your location has not yet been determined by the smartphone's location services. This can be prevented by permanently activating the location services or by allowing an appropriate amount of time to elapse between starting the app, including activating the location services, and starting your journey.