FAQ

SIXT share & SHARE NOW

• Unlock the connector with the charging card from the car.
• You will find the charging card in the center console of the car, in the glove compartment or underneath the windshield, depending on the provider vehicle model.
• Then hold the card up to the reader at the station to activate it.
• Check which charging station you are in front of. There are charging ports that already have a cable. If there is no cable, use the cable from the trunk.
• Now connect the cable to the charging port and the car.
• After successful connection, a corresponding message will appear on the charging station display. Don't forget to put the charging card back in its place in the car and you're done!

MILES

You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.

Charging at the standard charging station (with its own cable in the trunk):

• First connect the cable to the car.
• In the next step, confirm whether the charging station is open. If the port does not open, select a new charging port.
• As soon as the port is open, connect the cable to the charging station (please make sure that the charging cable is already correctly plugged into the car).
• Now you can start the process by clicking on "Charge now".
• After a successful check of the charging status, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer wish to use the vehicle, simply end your current rental by clicking "End rental".

Charging at the quick charging station (integrated cable at the charging station):

• Connect the charging pole cable to the car.
• After the charging status has been successfully checked, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer want to use the vehicle, simply end your current rental by clicking "End rental".

Helpful: How to charge a VW ID.3 model from MILES. (Video about this)

SHARE NOW

The hvv switch charging infrastructure can also be used by all e-powered SHARE NOW cars. Here the information on the website of SHARE NOW will help you.

Renting SIXT share cars using the hvv switch app is only possible within the SIXT share service region in Hamburg. However, you are permitted to drive outside of this service region and even abroad. A detailed list of countries where you are permitted to drive can be found in the SIXT General Terms and Conditions.

You can only end the rental in the same country in which the vehicle was originally rented, however. But this can also be outside Hamburg, within a SIXT share service region in another city, or at a SIXT rental station.

You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.

With a rented carsharing car, you may also park outside the business area. Outside the business areas and in car parks, you must comply with the same regulations as with your private vehicle and pay the charges yourself. Please note that the rental fee for the car continues to run and the corresponding costs are incurred.

In order to ensure safety for you and others, every driver must adhere to the following rules:

• Follow the applicable traffic rules.
• You must be 18 years of age or older.
• Be attentive and drive wisely. Pay attention to large vehicles, do not drive in the blind spot, and always be focused. Pay attention to your surroundings, traffic, and pedestrians.
• Make sure your phone battery is enough to finish your ride.
• Check the battery level of your chosen e-scooter to ensure a safe ride.
• On an eScooter, 0.00% is considered the alcohol limit.

The normal operating day runs from 00:00 to 06:00 the following day. The evaluation of the trips with hvv Any takes place daily at 06:00. The billing period is 24 hours. HVV Any calculates the cheapest fare for your journeys per operating day. If a day ticket turns out to be the cheapest fare, only this fare will be charged.

Unfortunately you cannot use your ProfiCard for other hvv switch services. It is only valid for use when travelling on hvv.

Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.

If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.

Important note: In underground garages or other covered parking garages you cannot park with MILES!

If your location cannot be found, it’s usually because we still need you to give your authorisation that we can locate you, or because the location services on your smartphone are deactivated. A reliable service can only be guaranteed if the hvv switch app has permanent access to your location. You can provide your authorisation the first time you use the app, or alternatively do this at a later stage directly in the settings of your smartphone. You may also encounter problems however if there are walls, vehicle roofs, tall buildings and other obstacles temporarily blocking the GPS satellites.

If hvv Any has found out that you are no longer travelling and you are no longer at a stop, you can either check out yourself or hvv Any will do it for you. This can also happen a little later. You will only be charged up to the last stop to which you travelled or at which you got off. It doesn't matter how long you stay checked in afterwards.