In the hvv switch app, you can have a new one-time code sent to you to confirm your registration. To do this, go to “Sign In” in your profile and enter your email address and password.
Once you’ve entered this information, you’ll receive a new one-time code via email. Your registration is only complete once you’ve entered this code, and you’ll then be able to use the hvv switch app without restrictions.
When a journey is started in the hvv switch app, the system reserves a fixed amount, also known as a pre-authorisation. This is to ensure that you have enough credit on your payment method to be able to pay for the journey later. At the end of the journey, only the amount actually used is collected; the remaining amount is released again afterwards.
In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.
SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.
The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the vehicle class, is as follows
Further information can be found here.
Free2move cars are covered by liability insurance. The excess is 1,000 euros in the event of an accident. Further information can be found here.
cambio cars are covered by liability insurance. The excess is a maximum of 300 euros in the event of an accident.
Yes, that’s no problem. You don't have to be on the MOIA shuttle yourself. If you’re booking for a minor though, please note the information about the minimum age for using MOIA. Please also note that you’ll need to pass on all the necessary information to the person travelling that they’ll need to use the MOIA service. This will include the pick-up time, the location of the pick-up point, the drop-off point, shuttle number, etc.
You can use Voi in Hamburg and Pinneberg via the hvv switch app.
You can generally change your name directly in your profile. Please note that if the hvv Deutschlandticket was purchased via the hvv switch app, your name will be automatically updated when the ticket for the following month is issued.
Important: If your account is validated with a driver’s license, this validation will be temporarily suspended as a result of the name change.
To resume using services that require a driver’s license, simply complete a new validation using your updated identification document.
SIXT share, Free2move and MILES cars do not currently have child seats or booster seats.
The following applies to cambio: All 5-door cars have a child seat (with the exception of vans and cars in the XS price category). Click here for the vehicles.
While some services that you can purchase in the hvv switch app are debited from your PayPal account straight away (like hvv tickets, for example), in the case of other services an amount is authorised with PayPal at the moment of the binding booking. In the case of MOIA, this is the fare, which you are shown before the journey begins. In the case of sharing services, this is an amount that is charged at the actual end price after the rental has ended. For technical reasons, it might be the case that after cancelling a booking for free the reserved amount will remain in your PayPal account for some time, even though no costs have been incurred. This authorisation will be deleted again without a debit being made, after a period of 28 days at the latest.
Enter your destination and starting point in the hvv journey planner. The information will then show you various journey options with the hvv.
Then enter the bus connection of your choice. This will give you a map view that shows you your location, the location of the bus stop, your walking distance to it and the location of the bus you want to take. You can then use the map to see where the bus is travelling to and how many stops it will make before yours. If the bus has to take a diversion to your stop for any reason - e.g. due to roadworks - this will also be displayed.
In addition to the departure time of the bus, the information also recommends the best time to set off in order to reach the bus safely and when the bus will arrive at your desired destination.
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