FAQ

In principle, hvv Any allows you to take up to four people with you - children as well as adults. The settings for this can be found above the "Start journey" button, and the number of persons can be edited using the stylus. The settings remain valid throughout the day unless you actively change them before the next journey.

Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

Yes, this is possible. It is important to know that the Deutschlandticket is automatically extended at the end of a month for the following month. If your hvv M account does not have enough budget but still has a remaining budget, the Deutschlandticket will be extended and the amount not covered by the remaining credit will be deducted from your salary. If you have 0€ (remaining) budget, the Deutschlandticket will be cancelled automatically.

A so-called MOIA stop is a virtual stop. It isn’t marked in any visible way for pedestrians and can only be viewed on the map in the hvv switch app where it is shown as an address. Since the address of the stop is displayed in the hvv switch app, you can use the app to find it. The map will also show you though whether or not you’re in the right place. These stops can be found throughout MOIA’s service region in Hamburg. The walking distance from anywhere within this region will usually be no more than 250 metres. The stops are clearly defined. MOIA drivers aren’t able to take you and other passengers directly to your front door like a taxi would.

Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.

At the moment it is possible to book MOIA shuttles, SIXT share, Free2Move and MILES vehicles such as Voi eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.

SIXT share

offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES & Free2move

offer rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and Free2move 6,99 euros. Further information can be found here.

If the selection of the payment method hvv m is not possible, although it has been correctly connected by you, please send a screenshot of the error message via the hvv switch app function "Feedback" to info@hvv-switch.de. The system will check whether there is a technical error at hvv switch.

Yes, you can park during a current rental.

SIXT share

With SIXT share you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.

MILES

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.

Free2move

Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:

Cars without keys:

In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.

Cars with keys:

Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.

That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share, Free2move, MOIA or MILES vehicle, please contact the relevant customer service.

By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.