At the moment it is possible to book MOIA shuttles, SIXT share, SHARE NOW and MILES vehicles such as TIER and Voi eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.
FAQ
Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.
You have the option of being validated conveniently via video call. As soon as you have selected a desired vehicle, you will be forwarded directly to the video call after entering your personal data during the first rental attempt. Validation by video call is available to you around the clock and only takes a few minutes.
Please have your driving licence and your identity card or passport ready for the video call and make sure that you have a stable internet connection, ideally via WLAN. A successfully completed video validation is valid for all car sharing providers in the app.
We’ll send an automated invoice to the e-mail address saved for your account. Please check your spam folder first. If you still can’t find your invoice, please contact hvv switch customer service.
In principle, hvv An allows you to take up to four people with you - children as well as adults. The settings for this can be found above the "Start journey" button, and the number of persons can be edited using the stylus. The settings remain valid throughout the day unless you actively change them before the next journey.
SIXT share
offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.
You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.
MILES
offers rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and SHARE NOW 6,99 euros. Further information can be found here.
That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share, SHARE NOW, MOIA or MILES vehicle, please contact the relevant customer service.
By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.
This is most probably due to the fact that you failed to confirm your e-mail address within the first seven days after registering. When you create your hvv switch account, you’ll automatically receive a registration confirmation e-mail, sent to your personal e-mail inbox. This e-mail will contain a link that you can click to confirm your e-mail address.
We want to make sure that you really are the owner of this e-mail address and that important information and invoices can be sent to you securely. If you haven’t received the e-mail, you can request that a new confirmation e-mail be sent in your account or profile.
To register for a car sharing service, simply select a car in our app. You will then be automatically guided through the necessary steps. Once you have entered your data in the app and had it validated, you can also use other providers directly without having to enter your data again.
The following data is first stored in the app and then validated via a video call:
- Full name
- Registration address
- Date of birth
- Place of birth
- Driving licence data
In addition, a mobile number and at least one payment method (PayPal, debit/credit card or Sepa direct debit bank details) must be stored in the app.
Before renting a vehicle, you must confirm the terms and conditions and data protection regulations of the respective provider and enter your four-digit hvv switch PIN. The PIN is required to book a vehicle. Instead of entering the hvv switch PIN for every booking, you can also authenticate yourself biometrically, for example using FaceID or TouchID.
Please note: The minimum age for using SIXT share and WeShare is 21 years and you must have held a driving licence for at least one year. Please note that a higher minimum age may apply for selected vehicle categories of SIXT share. To use MILES or SHARE NOW, you must be at least 18 years old and have held a valid driving licence for at least one year.
You will find the 10-digit hvv subscription customer number on your hvv Card, starting with the digits 19.