When hvv Any has found out that you are no longer travelling and you are no longer at a stop, you can either check out yourself or hvv Any will do it for you. This can also happen a little later. However, you will only be charged up to the last stop to which you travelled or at which you got off. It doesn't matter how long you stay checked in afterwards.
FAQ
Please check whether the error message contains a particular reference to the problem or malfunction. If you still can’t identify what is wrong, please contact hvv switch customer service.
How hvv Any works
- You activate hvv Any before you start your journey, so that hvv Any recognises your starting point in the hvv as well as the bus, train or ferry you are using. hvv Any then creates a ticket for you that covers 100% of your journey with the hvv.
- hvv Any then remembers your journeys, even if you change trains. So you don't have to do anything actively. Before activating hvv Any, you can add up to four children and/or adults; also within the day for a new journey.
- You will only be checked out of the hvv when hvv Any recognises that you are obviously no longer travelling in the hvv.
- In the background, hvv Any will calculate the cheapest ticket for all your journeys. You will then receive an invoice for this on the following day.
We want to offer you the easiest possible access to the hvv Deutschlandticket. With the hvv switch app, we give you exactly that: easy and fast access to your favourite mobility, including the hvv Deutschlandticket.
Unfortunately no. The takeover only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
If you change trains, busses or ferries, you remain checked in because hvv Any recognises that you are still at a stop. If a change takes longer, please check if you are still checked in before continuing your journey. Sometimes, if the waiting time is very long, hvv Any may assume that you have finished your journey. If you are no longer checked in but would like to continue your journey, simply check yourself in again.
It is of great interest to us that you can easily and quickly transfer your hvv subscription to the hvv switch app. In order to provide you with sufficient customer service in case of queries, we write to our customers at different times. Maybe you just haven't been there yet.
Please note: The transfer only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
If you receive the social discount Hamburg or are a student, a transfer or order in the hvv switch app is also not supported.
The current MOIA operating hours in Hamburg are:
- Mondays to Wednesdays from 05.00 am to 01.00 am.
- Thursdays from 05.00 am until Sunday 06.00 am continuously.
- Sundays from 08.00 to 24.00 o'clock.
Current changes can be found here at MOIA.
The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is
- S: 900 EUR
- M: 900 EUR
- L: 1000 EUR
- XL: 1000 EUR
- P: 1000 EUR
The deductible applies per claim.
The hvv Card subscribers should be able to easily transfer their subscription to the hvv switch App.
You are not an hvv subscriber with hvv Card and would like to order a Deutschlandticket in the hvv switch app?
Then simply click "Continue to ticket" and your order process for the purchase of the Deutschlandticket will continue.