If you are eligible to transfer your hvv subscription to the hvv switch app, you will receive a letter with your personal switch code.
Please note: The transfer is only valid for hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
If you receive the social discount Hamburg or are a student, a transfer or order in the hvv switch app is also not supported.
You can cancel your hvv subscription at any time and order a new hvv Deutschlandticket in hvv switch. Completely without switch code.
Please take into account that the start date in hvv switch is after the cancellation date to avoid double debits.
The current fare conditions can be found here: hvv Deutschlandticket Tarifbestimmungen | hvv Deutschlandticket (hvv-deutschlandticket.de)
You can use the majority of hvv switch points with cars from MILES, SIXT share and Free2move to their full extent, i.e. you can rent, end a rental or stop off. However, some hvv switch points are located outside the respective business areas of the car sharing providers. Please note that rentals can only be terminated at hvv switch points that are located in the respective business area of the car sharing provider.
With cars from cambio and Dorfstromer, you can stop at all hvv switch points, but only end the rental where it was started.
Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app after selecting a car.
Yes, the hvv switch app offers the option of purchasing tickets for other people. Before purchasing, you must enter the first and last name of the accompanying person. Please note that the ticket cannot be printed or forwarded. The ticket must be presented during an inspection via the account holder's app or wallet.
You can add your payment methods under the menu item "Your payment details". It is possible to link a bank account and several PayPal accounts, a debit or credit card as well as SEPA direct debit at the same time.
For a booking, you can either use the preselected means of payment or select a means of payment from your stored means of payment.
The deposit of a means of payment is mandatory for the use of the hvv switch services. Please note that if you pay by debit or credit card, this must be activated for the 3-D Secure procedure.
This also means that the last existing means of payment in the app cannot be deleted. If you also want to delete the last existing means of payment, you must cancel your hvv switch account. All other means of payment can be removed at any time via the menu item 'Your payment data' via the 'Trash can'.
We want to offer you the easiest possible access to the hvv Deutschlandticket. With the hvv switch app, we give you exactly that: easy and fast access to your favourite mobility, including the hvv Deutschlandticket.
You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.
Unfortunately no. The takeover only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19").
Please check the error message for clues about the problem. If you cannot resolve the problem this way, first try restarting the app or logging in again. If the error persists, please contact hvv switch customer service.
The hvv Card subscribers should be able to easily transfer their subscription to the hvv switch App.
You are not an hvv subscriber with hvv Card and would like to order a Deutschlandticket in the hvv switch app?
Then simply click "Continue to ticket" and your order process for the purchase of the Deutschlandticket will continue.
