FAQ

This can be due to several different factors. Possible reasons that the car doesn’t open:

• Rental of the car you selected was not started successfully
• Technical issues

Possible reasons that the car doesn’t close:

• You are not in “Park” mode or the ignition is not switched off
• The windows or doors are not closed properly
• You are not located within the service region
• Technical issues

Please pay attention to error messages in the app or on the vehicle display. If they don’t indicate the source of the problem, please contact the relevant customer service.

Unfortunately not. The 7 percent discount only applies to hvv tickets purchased using the app and doesn’t include the services of other hvv switch partners.

In individual cases, iOS users may find that the hvv switch app displays the logged-in status despite the automatic logout. In this case, please log out manually and then log in again.

Check whether your credit or debit card has expired. If necessary, deposit another card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.

If this happens you can enter your mobile number again in your profile or account in the hvv switch app. When you press Save, a confirmation code will be sent again. You can also opt to have a new code sent by SMS on the page where you’re required to enter the code.

After selecting a car from a particular car sharing provider in the app, the service region will be shown on the map with a blue line denoting the outer limit. Any zones where parking is prohibited are shown in red.

When you register with hvv switch, you create a new account that you can use alongside your existing account. The two accounts are independent of each other and can only be used to book services with the respective provider. With hvv switch, you have the advantage that your account offers standard access to several providers on one platform.

If a car is not locking properly, this might be due to several different reasons. Please contact the customer service of the carsharing provider and they will be glad to assist you further.

You can change these settings at any time:

Privacy: Profile > Privacy settings

Communication settings: Profile > Notifications

If you’ve forgotten your PIN, you can use the "Forgotten PIN" function to obtain a new PIN. You will find this option in your profile and at the point in the booking process where you are asked to enter your PIN. To change your PIN, you will need to enter your driving licence number and password for security reasons. Then you can enter and save a new PIN.