FAQ

There are currently no plans to take bicycles on the bus or train.

While some services that you can purchase in the hvv switch app are debited from your PayPal account straight away (like hvv tickets, for example), in the case of other services an amount is authorised with PayPal at the moment of the binding booking. In the case of MOIA, this is the fare, which you are shown before the journey begins. In the case of sharing services, this is an amount that is charged at the actual end price after the rental has ended. For technical reasons, it might be the case that after cancelling a booking for free the reserved amount will remain in your PayPal account for some time, even though no costs have been incurred. This authorisation will be deleted again without a debit being made, after a period of 28 days at the latest.

No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.

Yes, that’s no problem. You don't have to be on the MOIA shuttle yourself. If you’re booking for a minor though, please note the information about the minimum age for using MOIA. Please also note that you’ll need to pass on all the necessary information to the person travelling that they’ll need to use the MOIA service. This will include the pick-up time, the location of the pick-up point, the drop-off point, shuttle number, etc.

MasterCard, Visa and American Express (Amex) are accepted as card payment methods at hvv switch.

The invoice for your journey is visible in the app after 72 hours at the latest.

• Children between the ages of 6 and 14 need a declaration of consent (written or digital) from their legal guardian if they are travelling unaccompanied. You can find the form for the declaration of consent here.
• Upon request by the drivers, this must be presented (digitally or in writing).
• Children before the age of 6 may only ride in the company of a suitable supervisor.
• MOIA or the drivers do not assume any supervisory responsibility.

In individual cases, iOS users may find that the hvv switch app displays the logged-in status despite the automatic logout. In this case, please log out manually and then log in again.

Unfortunately not. The hvv switch app can only be used for the service region in which hvv operates, and for the mobility partners also operating within this region. There is an exception here when it comes to returning SIXT share vehicles.

Not yet, unfortunately. But we’re working on improving the app all the time.