The maximum rental period of a Voi e-scooter is one hour. After 60 minutes, the ride ends automatically.
The providers have set a maximum ride duration to ensure that your account is not charged unnecessarily if you forget to end your ride.
FAQ
You can use Voi in Hamburg and Pinneberg via the hvv switch app.
When a journey is started in the hvv switch app, the system reserves a fixed amount, also known as a pre-authorisation. This is to ensure that you have enough credit on your payment method to be able to pay for the journey later. At the end of the journey, only the amount actually used is collected; the remaining amount is released again afterwards.
SIXT share & cambio
You will find the car key for both SIXT share and cambio vehicles in the glove compartment. Please put the car key back in the glove compartment at the end of the rental and lock the car via the app. If the key cannot be found in the glove compartment, please report this to the respective customer service. With cambio cars, you may be asked to enter a cambio PIN (on-board computer). You can find this in the hvv switch app.
MILES
MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.
Free2move
With Free2move, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.
Yes, that’s no problem. You don't have to be on the MOIA shuttle yourself. If you’re booking for a minor though, please note the information about the minimum age for using MOIA. Please also note that you’ll need to pass on all the necessary information to the person travelling that they’ll need to use the MOIA service. This will include the pick-up time, the location of the pick-up point, the drop-off point, shuttle number, etc.
While some services that you can purchase in the hvv switch app are debited from your PayPal account straight away (like hvv tickets, for example), in the case of other services an amount is authorised with PayPal at the moment of the binding booking. In the case of MOIA, this is the fare, which you are shown before the journey begins. In the case of sharing services, this is an amount that is charged at the actual end price after the rental has ended. For technical reasons, it might be the case that after cancelling a booking for free the reserved amount will remain in your PayPal account for some time, even though no costs have been incurred. This authorisation will be deleted again without a debit being made, after a period of 28 days at the latest.
It may be the case that your Internet connection is too weak to complete the booking process. If this happens, please try Pull2Refresh in “Your rides”, i.e. simply scrolling down to complete the process. If the error messages in the hvv switch app aren’t really any help to you, please contact our hvv switch customer service.
Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and Free2move cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.
Cambio cars can be booked up to 360 days in advance for a maximum period of 30 days. You can cancel your booking free of charge via the app up to 24 hours before the start of the booking. Within 24 hours before the start of the booking or during the booking in progress, the cancellation fee is 50 percent of the normal hourly rate.
Unfortunately you cannot use your ProfiCard for other hvv switch services. It is only valid for use when travelling on hvv.
Due to maintenance work, it can happen in rare cases that you are automatically logged out of the app. After an automatic logout, simply log in again with your hvv switch access data. All services will then be available to you again as usual.