FAQ
Carsharing

You have the option of being validated conveniently via video call. As soon as you have selected a desired vehicle, you will be forwarded directly to the video call after entering your personal data during the first rental attempt. Validation by video call is available to you around the clock and only takes a few minutes.

Please have your driving licence and your identity card or passport ready for the video call and make sure that you have a stable internet connection, ideally via WLAN. A successfully completed video validation is valid for all car sharing providers in the app.

SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the vehicle class, is as follows

• S: 900 EUR
• M: 900 EUR
• L: 1000 EUR
• XL: 1000 EUR
• P: 1000 EUR

Further information can be found here.

SHARE NOW cars are covered by liability insurance. The excess is 1,000 euros in the event of an accident. Further information can be found here.

SIXT share & SHARE NOW

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

Please note that not all of the rates listed are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

After selecting a car from a particular car sharing provider in the app, the service region will be shown on the map with a blue line denoting the outer limit. Any zones where parking is prohibited are shown in red.

If you want to end the rental at a SIXT station, make sure you have the return address of the desired station with you. When returning the car, follow the Car Return signs. In the Car Return area of the SIXT station, take the vehicle key from the glove compartment, end the rental using the app and then lock the vehicle using the vehicle key. Please then place the key into the key safe or hand it in at the SIXT counter. Please also note: If you return the vehicle to a SIXT station, additional charges will apply. More information about this can be found in the SIXT share rates.

Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share & SHARE NOW

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking. Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

WeShare

The authority will contact WeShare. WeShare will contact you directly to clarify the details. Here you can find an overview of all relevant expense allowances at WeShare.

e-Scooter

Also in the case of TIER or Voi, it may be that a fine is levied for an administrative offence. They will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

You can change your PIN in the hvv switch app. Simply go to your profile and select "Change hv switch PIN".

Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and SHARE NOW cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.

New vehicle damage to a carsharing car should be reported directly to the respective customer service.

In the hvv switch app you can display already reported damage of the reserved car for inspection before the start of the rental. At this point, you will have the opportunity to contact the respective customer service directly to give up new damages, both by e-mail and by telephone..

If you notice any damage to a SIXT share car, please send an email with license plate number and photo(s) directly to schaden@sixt.com before you start your trip.

If you identify damage at a TIER e-scooter, please report it to the TIER customer service.

To register for a car sharing service, simply select a car in our app. You will then be automatically guided through the necessary steps. Once you have entered your data in the app and had it validated, you can also use other providers directly without having to enter your data again.

The following data is first stored in the app and then validated via a video call:

• Full name
• Registration address
• Date of birth
• Place of birth
• Driving licence data

In addition, a mobile number and at least one payment method (PayPal, debit/credit card or Sepa direct debit bank details) must be stored in the app.

Before renting a vehicle, you must confirm the terms and conditions and data protection regulations of the respective provider and enter your four-digit hvv switch PIN. The PIN is required to book a vehicle. Instead of entering the hvv switch PIN for every booking, you can also authenticate yourself biometrically, for example using FaceID or TouchID.

Please note: The minimum age for using SIXT share and WeShare is 21 years and you must have held a driving licence for at least one year. Please note that a higher minimum age may apply for selected vehicle categories of SIXT share. To use MILES or SHARE NOW, you must be at least 18 years old and have held a valid driving licence for at least one year.