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FAQ
Carsharing

FAQ

Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.

FAQ

You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.

FAQ

The validation process can be completed in just a few minutes. ID and driving license documents can be scanned and uploaded directly via the app. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. During the night between 23:00 and 06:00, it may take a little longer for the validation to be completed.

You will be informed by e-mail as soon as it has been completed. After successful validation, you can use all car sharing services in the app.

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FAQ

When entering your driving license data, please make sure that you enter the issue date of your driving license category and not the issue date of the driving license. On plastic driving licenses (DE), the issue date of driving license category B is entered in field 10 on the back. On paper driving licenses, there is only one date (date of issue), which is then also the date of issue.

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FAQ

SHARE NOW is now Free2move. The cars from Free2move can be used via the hvv switch app, as was previously the case with SHARE NOW.

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