When entering your driving license data, please make sure that you enter the issue date of your driving license category and not the issue date of the driving license. On plastic driving licenses (DE), the issue date of driving license category B is entered in field 10 on the back. On paper driving licenses, there is only one date (date of issue), which is then also the date of issue.
FAQ
Carsharing
With station-based car sharing, the cars are parked in fixed parking spaces close to your home or workplace. You collect the car at a cambio station or an hvv switch point at the start of the rental and return it there at the end of the journey.
Further information can be found under the following link.
If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.
Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.
The car can be easily opened via the hvv switch app. Make sure you have Wi-Fi or mobile data.
Use the “Open vehicle” button and follow the instructions. You will find the car key in the glove compartment. In some cars, the on-board computer will ask you to enter the cambio PIN. This will be displayed in the app.
You can also easily end the rental via the app.
You can find out what else you should think about here.
Both the fuel, charging and cambio pin are displayed in the app and can be called up permanently during the active rental, if required.
You set up the hvv switch pin yourself when you registered and should therefore know it. It is required, among other things, to confirm bookings and cancelations.
The fuel pin is required to legitimize the payment process by credit card at the petrol station.
The charging pin is required to open the corresponding charging station with the charging card.
And last but not least: Entering the Cambio pin into the on-board computer of a Cambio car is required to release the ignition key.
You will find the fuel card in the logbook. The PIN for the fuel card is displayed in the app.
Please refuel at the specified petrol station chains, including ARAL, BP, Shell or UTA. The fuel cards are valid throughout Europe.
The tank should be more than a quarter full on return, otherwise you may incur additional costs.
Cambio cars are charged when they are not on the road. It is therefore necessary to state the estimated distance you would like to drive when making the reservation so that the charging time for the car can be calculated in advance. On return, the electric car must be connected to a charging station and the charging process started. You can find out how to start the charging process for the different vehicle models here.
As an hvv switch customer, you can travel with cambio at these conditions.
Please check all the steps of the charging process again and repeat them.
Detailed instructions on how to charge the respective e-model can be found here. If the charging process still does not start, please contact cambio customer service.
Should it happen that you cannot return the cambio car directly to the station or the hvv switch point, please look for a nearby parking space in a public area.
The vehicle must be parked in a roadworthy manner. The current version of the German Road Traffic Regulations (StVO) also applies in this case. In addition, the use of residents' parking spaces is not permitted.
Please contact the cambio booking service immediately, stating the license plate number of the car you are using as well as the information that you are an hvv switch customer.
This will ensure a smooth transition to a subsequent booking.