In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.
FAQ
Carsharing
International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.
If you cannot stop renting, contact the respective customer service of our partners.
You can check these points first, however, and then your problem may resolve itself:
- Is the engine really off?
- Are all doors and windows closed?
- Has the fuel or charging card been returned to its designated place in the car?
- Is the car parked within the business area?
- Does your mobile phone have reception?
If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:
SIXTshare: minimum age 21 years // minimum driving license possession 0 years.
MILES:
- The following applies to vehicle categories S, M, L, XL: Minimum age 18 years // Minimum driving license possession 1 year
- For vehicle category P (Premium) the following applies: Minimum age 23 years // Minimum driving license possession 1 year
Free2move: Free2move offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.
In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.
Drop-off zones are part of the Free2move business area. A drop-off fee is charged if you park the car in drop-off zones and end your journey there. In some cases, a fee is also charged if you start your rental from a drop-off zone.
You can find out more about Free2move's drop-off zones and drop-off fees here.
Have you forgotten to activate the parking mode? In this case, some cars lock themselves automatically ("engine lock").
If this is the case, briefly activate parking mode afterwards and exit it again immediately. You can then simply continue driving.
If you see parking offenders blocking a car sharing parking space on an hvv switch point, simply use this form to let us know.
You can easily report soiling and damage here.
The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing provider Dorfstromer, you can stop off anywhere, regardless of the sticker.
Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app once you have selected a car.
SIXT share:
Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years
MILES:
Minimum age 18 years // Minimum driver's license possession 1 year
Free2move:
Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year
Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year