FAQ
Carsharing

You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.

If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.

Important note: In underground garages or other covered parking garages you cannot park with MILES!

In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.

Yes, partly. At hvv switch we currently accept driving licences issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

As soon as you have your renewed driving licence, you can revalidate it via the hvv switch app. To do this, select 'Your driving licence' in the menu and click on the button 'Validate driving licence' to enter your new driving licence data and then start the online validation.

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

• Is the engine really off?
• Are all doors and windows closed?
• Has the fuel or charging card been returned to its designated place in the car?
• Is the car parked within the business area?
• Does your mobile phone have reception?

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: minimum age 21 years // minimum driving license possession 0 years.

MILES: minimum age 18 years // minimum driving license possession 1 year.

SHARE NOW: SHARE NOW offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.

Drop-off zones are part of the SHARE NOW business area. A drop-off fee is charged if you park the car in drop-off zones and end your journey there. In some cases, a fee is also charged if you start your rental from a drop-off zone.

You can find out more about SHARE NOW's drop-off zones and drop-off fees here.

Have you forgotten to activate the parking mode? In this case, some cars lock themselves automatically ("engine lock").

If this is the case, briefly activate parking mode afterwards and exit it again immediately. You can then simply continue driving.

If you see parking offenders blocking a car sharing parking space on an hvv switch point, simply use this form to let us know.