Check whether your credit or debit card has expired. If necessary, deposit another card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.
FAQ
Payment
You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.
The hvv mobility budget hvv M is an employer-financed budget that companies can provide to their employees for use in the hvv switch app. This digital budget can be used as a payment option for all mobility services in the hvv switch app - both for private journeys and for the way to work. Interested companies can contact hvv-m@deutschebahn.com.
Please contact the hvv switch customer service at info@hvv-switch.de.
If the selection of the payment method hvv m is not possible, although it has been correctly connected by you, please send a screenshot of the error message via the hvv switch app function "Feedback" to info@hvv-switch.de. The system will check whether there is a technical error at hvv switch.
At hvv switch we currently offer private use for you personally (private journeys and journeys to and from work). Business use is not supported.
Your employer decides whether your remaining budget is forfeited or carried over to the following month. You are welcome to contact your company about this.
All services in the hvv switch app are activated for payment via hvv M. You can find the current mobility offer directly in the hvv switch app. You can also use it to pay for the Deutschlandticket subscription that you order via hvv switch.
When the mobility budget is made available, there may be a short-term delay in the display of the amount. If you believe that the budget amount is still not displayed correctly, please contact the customer service at info@hvv-switch.de.
You can only view the budget in the hvv switch app. Within the app, you use your hvv m mobility budget like a pure means of payment. As with all other means of payment, hvv switch only has the information that an hvv m account is connected as a means of payment and that a booking was settled with it.
The hvv switch customer service has no insight into the amount and distribution of your hvv M account, but your employer can certainly provide you with this information.