If an incorrect booking has been made due to a technical error in the hvv switch app, please contact hvv switch customer service at info@hvv-switch.de. Please note that public transport tickets are excluded from cancellation.
FAQ
Payment
If you still have residual budget, which includes €0.01, and would like to book something, you can use your residual budget once a month. The remaining amount will be deducted from your salary and shown on your pay slip. This also applies to the Deutschlandticket.
Without a mobility budget, booking is not possible. However, you can make a booking by entering a different payment method under "Your payment details".
Yes, this is possible. It is important to know that the Deutschlandticket is automatically extended at the end of a month for the following month. If your hvv M account does not have enough budget but still has a remaining budget, the Deutschlandticket will be extended and the amount not covered by the remaining credit will be deducted from your salary. If you have 0€ (remaining) budget, the Deutschlandticket will be cancelled automatically.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.