FAQ
hvv Subscription Takeover

If you have any questions, please contact the hvv switch customer service or the HOCHBAHN subscription customer service:

info@hvv-switch.de  

Phone: (040) 3288 - 6363 (landline charge)
mo - fr 8 a.m. - 6 p.m.

or

kundenservice@hochbahn.de

phone: 040/32 88 29 24 (landline fee)
mo - fr 8 - 18 o'clock

As much time as you need for your decision - your switch code, which can be seen on the back of the letter, does not lose its validity.