FAQ
General questions

  • Single Ticket With this ticket you can travel once, in one direction, in the Hamburg AB zone or in all zones. You can also change to a different train line or bus route. Important: Round trips and return trips are not permitted with this ticket.
  • Short Journey With this ticket you can travel once, in one direction, in the Hamburg AB zone. You can also change to a different train line or bus route. It is only valid when travelling on one section of a line or route, i.e. to the edge of the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • Local Journey With this ticket you can travel once, in one direction. You can also change to a different train line or bus route. It is only valid when travelling on two sections of a line or route, i.e. to the edge of the first fare zone beyond the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • 9 am Day Ticket With this day ticket you can travel with up to 3 children (6-14 years) as often as you like. It is valid from Monday to Friday from midnight to 6 am and then from 9 am till 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • 9 am Group Ticket With this day ticket you can travel as often as you like with up to 4 other people. It is valid Monday to Friday, from midnight to 6 am and then from 9 am to 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • All-Day Ticket With this day ticket you can travel as often as you like with up to 3 children (6-14 years old). It is valid until 6 am the following day.
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It is not possible at the moment to take out additional insurance with hvv switch. When you book a SIXT share car using the hvv switch app, the only current option is to book with the standard liability limit. Details about this standard liability limit can be found in the SIXT share tarifs.

Good to know: Only the functionalities of connected partner services offered in the app can be booked through the hvv switch mobility platform. You cannot make use of or book any special offers, packages or vouchers available with mobility partners while using the app.

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